Collections Officer London, England
Job description
Collections Officer (Hybrid)
Join a dynamic team in a growing company! Our client is looking for an additional team-player with lots of personality, communication skills and energy to contribute to the green mobility transition.
Within the last three months this company has transitioned over 30% of their global fleet to electric cars, making them the industry leader for environmental change and a great opportunity to become involved in a fast-growing environment. Our client has 80% 5-star reviews on Trust Pilot and current employees have shared how our client offers loads of potential for growth in such a dynamic environment.
What’s in it for you?
- A base salary of £35,000, up to £47,000.
- Annual performance-based bonus.
- 25 days holiday (excluding bank holidays) + your birthday off.
- Opportunity to participate in the employee share program.
- Private health care.
- Health and wellbeing spend reimbursement (approx. £30 per month).
- Employee Assistance Programme.
- Weekly order of office snacks (healthy options, of course), regular team lunches and events.
On your day to day, you will:
- Help move our client’s growth plans along with the timely collection of weekly invoices.
- Shape their continuous improvement by defining, creating and refining processes to manage the debtors with the goal of maximizing collections.
- Build relationships with your customers through regular contact via email and phone calls.
- Work to targets and your success will be transparent to all areas of the business.
- When members are no longer in our client’s vehicles, you’ll make them aware of any outstanding amounts owed to them. You’ll discuss this with them and negotiate win-win outcomes, maintaining a strong partnership for the future.
- Join a growing team in the UK and gather a global view of the company through your line manager (Joel, Head of Collections) based in Australia.
- Add notes on your customer interactions to the CRM.
Our client is looking for someone who:
- Is experienced in a Debt Collections role, for a minimum of 12 months (must have).
- Can quickly build rapport and trust with people, particularly over the telephone. You’ll communicate with clarity and empathy.
- Is a quick and adaptable learner when it comes to technology; this is used to record interactions with customers and track key success metrics.
- Is a master of negotiation, problem-solving and conflict resolution.
- Has great at time-management,
- Has a high level of attention to detail.
- Is a fan of autonomy and has plenty of initiative.
- (desirable) CICM/CSA qualified.
- (desirable) experienced in asset finance and/or rental products.
Job Types: Full-time, Permanent
Salary: £35,000.00-£45,000.00 per year
Benefits:
- Company pension
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
Experience:
- debt collection: 1 year (required)
- asset finance: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
