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About this role

As the first digital hospital, we are rebuilding the healthcare experience from scratch. This is what allows us to provide patients with an outstanding level of care that we would love to experience ourselves.

Backed by renowned international investors, we are helping an ever-growing number of patients receive the highest quality of medical procedures the UK has to offer. To help us maintain this level of care, we need to expand our Partnerships team with highly motivated and passionate people who thrive in a fast-paced and dynamic work environment.

As a Customer Success Manager, you will play a crucial role in fulfilling our mission to raise the standard of secondary care and make it accessible to all by ensuring a first-class experience for clinicians at the beginning of their partnership with Medbelle.

What you will do

• Be responsible for managing the end-to-end onboarding process of new clinicians ensuring a smooth start to their partnership with Medbelle
• Work with clinicians and their teams to understand their particular practice requirements and how Medbelle’s processes fit in with their existing workflows
• Ensure a smooth handover from the Partnerships team to the Operations team with a focus on the patient journey
• Confidently demo Mebelle’s technology to consultants and their teams and ensure a smooth transition from their existing software
• Collaborate with our Product & Tech teams to collect feedback to allow continuous product improvement
• Support the team to maintain, develop and scale a robust onboarding process, taking into account new partnerships & setups

Who you are

• You are an English speaker (native level) and a confident speaker to a range of internal & external stakeholders.
• You have 2+ years of experience in Customer Success, Account Management, Onboarding Manager, Implementation Consultant or a similar role
• You have experience working in a digital healthcare product company
• You have experience in customer/patient success
• You have experience/knowledge of operational processes & setups
• You are a quick and flexible learner & problem solver
• You have a high level of attention to detail and excellent organisational skills
• You can adapt easily to changing situations and plan accordingly
• You are a strong critical and strategic thinker
• You aren’t afraid to step up and make meaningful decisions
• You are able to present value propositions to all types of professionals, effectively and comfortably
• You have availability to travel regularly within the UK

Bonus points

• You have healthcare/medical experience

• You have experience using one or more Practice management systems

• You have experience working with a CRM

• You have experience working with Google Suite

What we offer

• A Gym Membership of your choice to support our physical health
• A remote and/or hybrid working setup that allows for flexibility week by week as well as an office space in Manchester
• A subscription to Headspace Meditation App that helps our team to stress less, unwind and practice mindfulness
• Mindsurance mental health support subscription that allows each team member to have free consultations with therapists and psychologists for mental health signposting, recommendations and diagnosis
• Social Budgets for project lunches, department dinners or drinks with the team
• Corporate Discount Benefits that include innumerable subscriptions and discounts to brands, including fashion and technology
• Quarterly Awards to reward exemplary achievements and performances
• A Personal Development Budget
• Quarterly trips to our Berlin Office
• Team events, including Lunch, Dinners, Sports Days, Pub Quizzes, and annual team offsite and extravagant Summer and Christmas parties

The application process

Total duration: 2-3 weeks
We believe in giving everyone an equal chance. We want to find out if you have the necessary skills, independent of your background, gender, ethnicity, age, etc., and take active steps to reduce any potential bias in our recruitment process.

• 
  Screening: After you submit your application materials we will review them to gauge if they meet our requirements. We aim to get back to you as soon as possible
• Recruiter call: If you pass the initial screening we will be in touch to schedule an initial video call. The goal of this initial video interview is to learn more about you and what you are looking for. This call is also an opportunity for you to learn more about Medbelle and the role so that we can both evaluate if there is a mutual fit
• Hiring Manager interview: If this all goes well, we will be in touch to schedule a video or face-to-face interview with the Head of Provider Partnerships which will allow you to show how your experience will help you contribute to the role and department
• Case study & presentation: If we both want to continue after that then we will send you a brief case study that is related to your role. We would like for you to work on the case study in your own time and prepare a short presentation on it. We will then have another interview with you, where you present your case and we will do an in-depth interview and some additional casework. This should give both of us an opportunity to judge if we can see each other working together over the long term
• Reference calls: We might ask you for the contact details of some of your prior managers, coworkers and employees.
• Offer

About us

OUR TEAM

At Medbelle, we are building the digital hospital of the future.
We have been providing elective surgical procedures for thousands of patients since 2016 and have been building technology to fundamentally change how secondary care is delivered.

Our mission is extraordinarily ambitious: To build a digital hospital that provides better outcomes, better patient experience, lower costs, and a better provider experience. This can only be achieved if we rethink the provision of care, leveraging technology to

• 
  Empower patients in managing their care
• Measure and optimise medical outcomes
• Reduce the healthcare cost by addressing the biggest inefficiencies
• Support healthcare staff to provide care with more ease

We started Medbelle in 2016 and have since assembled a team of doctors, digital experts, nurses, managers and programming boffs.
We are a team of all ages, beliefs, backgrounds and interests; there are musicians, artists, students, fitness fanatics, mothers and fathers.
Everyone is encouraged to fulfil their professional ambitions while making an impact for our patients and working towards a brighter future for healthcare.

70+ Medbellians
25+ Nationalities
17+ Languages

OUR CULTURE
Alone you go fast, together you go far: We celebrate strong individual performance - but we believe that it is only the first step towards success. Extraordinary results require that talented individuals collaborate, with strong opinions weakly held and with a shared commitment to do whatever is best to achieve our joint mission.

If this role, our mission, and our culture resonate with you then we would love to hear from you.
We are also open to general applications from extraordinary candidates.

If you want to learn more about us, here are some links to get you started:

Trustpilot: Best-rated medical provider in the UK - What our patients say.
Glassdoor: What our team members say.
Medbelle on TechCrunch.

At Medbelle, we strive daily to be as inclusive as possible, not just because it's the right thing to do, but because it makes us stronger.
We will always celebrate you for, well, being you!
This means all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.