Collections

Collections Remote

hiya!
Full Time Remote 11.99 GBP HOURLY Today
Job description

What will a typical day look like?

  • Communicating with customers via inbound/outbound Calls, SMS, Email and Livechat.
  • Reviewing accounts & negotiating resolutions with customers that have fallen behind on payments.
  • Processing payments and payment extensions.
  • Providing soft service troubleshooting advice for our products.
  • Negotiating account resolutions with your customer base.
  • Working towards key SLA's and KPI's.
  • Building, maintaining and enhancing the relationships with the customers.

Key Responsibilities:

  • Upholding our brand value at all times - 'Do the right thing'.
  • Working with our customers to provide a beneficial customer experience.
  • Demonstrating industry and regulatory standards on all interactions in order to deliver a positive outcome for both customer and business.
  • Using multiple internal software systems to manage customer accounts and updating records accurately after each interaction.
  • Handling sensitive calls with empathy, particularly relating to any vulnerable customers.
  • Adhering to company quality guidelines closely.
  • Responding to customer dissatisfaction and escalating issues as necessary.
  • Defining and developing opportunities to improve processes, procedures and a better service proposition to our customers
  • Ad hoc tasks as and when required.


Key Attributes and Experience:


  • Customer centric approach to service.
  • Tele-Collections.
  • Clear communicator, both written and oral.
  • Basic numeracy, Literacy and computing skills.
  • Experience working in a customer service/collections environment answering inbound and making outbound calls.
  • Ability to quickly build rapport with different customer personalities and types.
  • Confident decision maker, who works well under pressure.
  • Strong negotiation skills, with the ability to effectively control calls with customers, ensuring sympathy/empathy is exercised where appropriate.
  • Ability to multitask, organise and prioritise tasks according to current business objectives
  • Resilient and professional and driven by achievement of the highest standards
  • Energy and enthusiasm when working in a target driven environment.
  • Self motivated and great communication skills

Collections
hiya!

https://www.hiya.com/
Seattle, United States
Alex Algard
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Enterprise Software & Network Solutions
2016
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