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Coffee Shop Assistant

Job brief

The post holder will be responsible for providing a warm, welcoming and high-quality customer experience within our coffee shop. Working as part of a team, you will be responsible for preparing and serving food and beverages to the highest standards in accordance with our menus. This will include the use of a commercial coffee machine and till operating system. You will maintain the highest standards of cleanliness in all kitchen/coffee shop areas by following established daily procedures. This role involves being proactive and using foresight to see where you can be the most helpful next. Due to the nature of the role, the post holder must have the ability to work weekends including Sundays as required.

Hours-22.5 hours per week

Contract Type Permanent

Salary- £10.42 per hour

Daisy Chain is committed to safeguarding and promoting the welfare of everyone in our care and therefore this post is subject to an enhanced DBS check

Key Tasks

• Preparation of food, snacks and beverages and presenting them in a visually appealing way

• Serving of meals and beverages to visitors, staff and others

• Serve hot drinks using a professional barista coffee machine (training provided)

• Setting and clearing of tables

• General kitchen and coffee shop duties including washing up, setting up and clearing away equipment and tables, cleaning of the kitchen and coffee shop and surrounding area to include all work surfaces, coffee shop furniture, floors and walls.

• To assist in ensuring a high level of health and safety, cleanliness and food hygiene and to ensure that safe working practices are followed. To report any problems to the Shop Manager

• Assist in stock taking and storage of stock, including checking delivers

• Attending training courses as appropriate

• Provide a high standard of customer service which is friendly and courteous at all times

• To carry out any other reasonable duties within the overall function of the job

Additional responsibilities:

• Comply with the Charities Health and Safety policy in all employment practices

• Maintain the integrity of the Daisy Chain brand in all internal and external communications

• Maintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the Charity

• Maintain working knowledge of the policies and regulations governing the Charity

• Assure attendance at staff meetings.

• Undertake any training and development deemed necessary for the pursuance of the post

• Work in a way that contributes to the continuous improvement of the Charitys services and embraces the organisations quality initiatives

• Any other duties from time to time, commensurate with the level of the post

• An understanding of and commitment to equal opportunities

This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.

Person Specification

Successful candidates will have a strong work ethic, and share our Company values of Passionate, Inclusive, Empowering, Ambitious, Open and Innovative. If you have worked in a similar setting before all the better, but most importantly we are looking for people who share our ethos of improving the lives of autistic and neurodivergent children, adults and families. The below details what we are looking for in an ideal candidate if it is Essential (E) Desirable (D) and how we will assess that skill, via your application (A) at Interview (I) or as part of a task during the interview process (T)

Experience

• Experience working in a Coffee Shop environment E, A & I
• Experience of making and preparing food E, A, I & T
• Experience of working in a customer facing role (retail, bars, restaurants etc) E, A & I
• Barista experience D, T & I
• Have experience of running a Coffee Shop on a day to day basis E, A & I
• Food handling and food hygiene E & A
• Cash handling D & A
• Experience of working within the voluntary sector D, A & I

Qualifications

• Holds basic food hygiene certificate D & A
• Barista Training D & A

Other

• Fantastic customer service skills E&T
• Energetic and passionate about hospitality E, I & T
• A friendly and confident demeanour E, I & T
• A flexible approach to working E, A & I
• Efficient and reliable E & I
• A sense of responsibility to the Café ethos and to that of the organization E, I & T
• Ability to build good rapport with customers E, I & T

Company Benefits

Our staff do amazing jobs and as such we want to reward our staff that is why we offer

• Enhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to 35 after 5 years service.
• Birthday day off
• A bespoke induction plan specific to you and your role which starts as soon as a job offer is accepted.
• Alongside your induction plan new members of staff have a 6 month induction programme and planned meetings with their line manager to ensure the employee is settling in and offer any support needed to fulfil their role.
• Ongoing training and development.
• Our Employee Assistance Programme offers a full range of confidential services designed to ensure you receive professional support that may affect work and home life.
• Company Pension Scheme.
• Staff discount.
• Free on-site car parking and refreshments.
• Social and charitable events.
• Company sick Pay after successful completion of probationary period.
• Savings Club
• Give as you earn scheme for staff to make donation to a charity of their choice if they wish.
• If your role requires membership of a professional Body we will pay your membership fees.

ETHOS & CULTURE

I am passionate about improving the lives of Autistic children and adults and committed to Daisy Chains values, culture, and ethos. I will represent Daisy Chain in a positive manner and will always behave professionally. I will demonstrate empathy and support towards families and collaborate with staff and volunteers in the Daisy Chain team.

Vision: Our shared vision is for every person we support to live a life they enjoy and is meaningful to them at every stage

Mission: To support and empower autistic and neurodivergent individuals through the provision of holistic person-centred services, whilst promoting training, wellbeing, inclusion and acceptance regionally and nationwide

Values: Passionate; Inclusive; Empowering; Ambitious; Open; Innovative

Daisy Chains Six Core Values

Passionate Caring deeply about what you do and where you work. Having a personal investment and motivation to see Daisy Chain succeed.

Open Welcoming discussion, inquiry, and criticism. Having a mind open to new ideas and thoughts.

Inclusive Including many different types of people whom we treat all fairly and equally.

Empowering To give power to someone to enable them to be stronger and more confident within their role.

Ambitious Having or showing a strong desire and determination to achieve.

Innovative Bringing new ideas and creating improved products and services.

To be considered for the role click on the apply button above and submit your CV and details along with The Daisy Chain Application Form. If you have any gaps within your employment history, please state the reasons for these gaps within your CV. If you have any questions or require further information, please contact us on 01642 531248.

We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when submitting your CV