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Job description

CNWL recognises that good education and training resources which support staff and service developments are crucial in order to deliver the best care possible to service users. The Clinical Education team are seeking an Clinical Education Officer to become part of our valuable team to support staff in ensuring access to the training they needs to do their jobs safely, effectively and with confidence. The Clinical Education Officer will provide an efficient administrative, secretarial and organisational support to facilitate staffs access to training.

The post holder will support the Clinical Education Administration Manager in monitoring uptake of the Trusts commissioned educational courses. You will also liaise with HEIs & private suppliers to support individuals in accessing their CPD allowance, ensuring staff are able to deliver the most up to date evidence based care to service users.

• To work closely with the Clinical Education Administration Manager and Heads of Education to ensure systems and processes are in place to support the commissioning of appropriate education and training courses for all non-medical staff.
• To manage queries relating to non-medical education funding and courses from staff and Education Providers. To act as a point of contact for commissioned courses.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Working Relationships

The working relationship between all members of staff should be mutually supportive, with staff deputising and covering for each other when appropriate. Please refer to the codes of conduct that are expected which can be found on Trustnet.

Safeguarding

Central & North West London NHS Foundation Trust is committed to safeguarding children and adults, so all staff are expected to work in accordance with Trust and partner agency policies and procedures and seek advice and training where appropriate.

Improving Working Lives

Central and North West London NHS Foundation Trust is committed to the principles of Improving Working Lives and all managers are encouraged to follow Improving Working Lives practices. Consideration will be given to all requests for flexible working in line with Trust policy.

Staff Involvement

Central and North West London NHS Foundation Trust is committed to involve staff at all levels in the development of the organisation.

Managers should ensure that staff are encouraged and involved in organisational and service developments including business planning and they are able to influence discussions, which affect them and their working conditions.

All managers should engender a culture of openness and inclusion so that staff feel free to contribute and voice concerns. They should develop and implement communication systems that ensure staff are well informed and have an opportunity to feedback their views.

• To work closely with the Clinical Education Administration Manager and Heads of Education to ensure systems and processes are in place to support the commissioning of appropriate education and training courses for all non-medical staff.
• To manage queries relating to non-medical education funding and courses from staff and Education Providers. To act as a point of contact for commissioned courses.
• To liaise with HEIs regarding commissioned courses
• To monitor course contract utilisation (uptake and spend) against commissioned courses
• To record uptake and attendance on commissioned courses. Advise appropriate staff on university modules results, raising any concerns.
• To raise purchase orders and track, record and monitor invoices relating to training and education.
• To produce data for reports as required.
• To act as a point of contact for commissioned courses and to administer and book training including training venues where necessary
• To maintain an effective filing system for applications received
• To act as the point of contact for external applicants to courses as required and manage the administration of the courses
• To prepare documents (letters, memos, reports etc.) by copy or audio typing using Microsoft Office software, ensuring all policies and procedures are adhered to.
• To manage telephone calls, post and direct contracts with staff in internal and external agencies in a professional manner, using judgement and discretion where necessary and referring complex matters to the Clinical Education Administrations Manager.
• To ensure the maintenance of adequate stock levels of stationery and other equipment
• To undertake any training to fulfil the requirements of the post and to enhance personal knowledge and development
• Any other duties appropriate to the grade and post.