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About Salary Finance

Salary Finance is a leading global FinTech platform. We support a community of 4M employees across 575 clients (inc 20% of the FTSE 100) in the UK and US, and provide a suite of financial employee benefits, to help employees improve their financial health and happiness. Our platform provides salary-linked savings, loans, pay advances, insurance and financial education. We have a team of 200 brilliant and passionate colleagues in 3 countries and have the backing of great investors (Blenheim Chalcot, Legal & General, Experian, Goldman Sachs, Royal London, Virgin Money) with £100M in equity and £500M in debt funding raised to-date. We have won over 70 awards for our work, including MoneyAge's Consumer Champion of the Year, Prince Charles' BITC Responsible Business of the Year, and the Global Impact Award from Sadiq Khan for our US growth.

We were co-founded by entrepreneurs Asesh Sarkar (CEO), Daniel Shakhani, and former Head of Google UK and Ireland Dan Cobley (Chairman) and are authorised by the FCA

Your role in our mission

We're looking for an exceptional Client Success Manager. Reporting to a Head of Department, you'll be responsible for the success of your clients' programmes and delivering world-class service. We are looking for a proactive Client Success Manager to partner with clients, develop strategies to drive engagement, provide solutions that add value and retain our client portfolio.

Who you are

We embrace our differences but there's one thing we like to share our values, so it's important to us you are:

• fearless, and able to make the impossible possible.
• responsible, and want to help build a business that delivers a meaningful difference to society.
• dedicated and want to commit to an exciting journey even through the highs and lows.
• empathetic and truly care about every colleague and customer.
• united, because you understand we achieve more when we work as a team. humble, and take feedback as a way to continuously improve.

The essentials

• You are passionate about businesses that deliver social impact and want to help build a business that delivers a meaningful difference to society
• You live and breathe the delivery of world-class service
• You are empathetic; you understand what makes people tick
• You're hardworking; you wouldn't leave a job half-finished and see each day as an opportunity to shine, learn and become more effective at a job that you love.
• You enjoy working in a fast-paced environment in collaboration with a team.
• You have the ability to work with employees at all levels of the organisation in an open office setting and a highly collaborative environment with a high growth, start-up mentality
• You have awesome communication skills. You'll be able to interact with clients through a variety of channels (face to face, phone, email, social media, video)

What you'll do:

• You'll will focus on the Community Strategy and delivering our Community Calls
• You'll own our Salary Finance Community Newsletter
• You'll build and deliver excellent client relationships measured by Net Promoter Score
• You'll deliver 100% client retention and upsell additional products.
• You'll maximise all opportunities to promote our services to the employees in our clients including BAU B2C Communication
• You'll support the Employee Communications Team in creating comprehensive, multi-channel, communication strategies to drive long-term uptake of products within our client portfolio

What's in it for you?

• Company bonus scheme
• 25 days holiday with an extra day off on your birthday
• Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up
• Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships
• Enhanced policies that are family and pet friendly, to include company sick pay and Paternity leave
• Annual personal learning budget
• Great career development in a fast paced environment
• Regular company socials (post covid, although we've got quite good at virtual ones too!)
• Volunteer days as part of our CSR program
• Being part of a collaborative and entrepreneurial team working in our brand new, purpose-built offices at Scale Space, White City
• Being part of a community of Blenheim Chalcot-backed fintech growth businesses including ClearScore, Liberis, Kodoo and Modulr, with opportunities to share and learn together
• More great perks to include complimentary fresh fruit weekly, cycle to work, help to save and much more!

We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people's lives for the better then we'd love to hear from you.

Learn more at salaryfinance.com

Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.