Client Success Manager Remote
Job description
About us:
At Growth Alliance, we are a tight-knit team of 11 digital marketing professionals committed to propelling businesses forward. Founded by an ex-Googler 6 years ago, our expertise lies in helping startups and franchises attract new customers and recruit the right talent. We understand the ins and outs of marketing and harness this knowledge to deliver measurable results.
We operate on a fully remote basis with core working hours of 9 am to 5 pm Monday through Friday, fostering a flexible and dynamic work environment. Despite the distance, we value real-life connections and make it a point to meet up throughout the year. We welcome those who are driven, creative, and eager to contribute to a team that's shaping the future of digital marketing.
About the role:
We are currently seeking a talented and personable Client Success Manager to join our remote team on a full-time basis. In this role, you will take the lead in maintaining proactive and meaningful communication with a group of clients within our digital agency.
As a Client Success Manager, your primary responsibility will be to understand the unique needs of our clients, most of whom are in the healthcare sector and part of a franchise. You will translate these needs into actionable suggestions and marketing briefs for our media team to implement. The ability to think creatively and pay meticulous attention to detail will be crucial to your success.
This role is ideally suited to someone who is a proactive communicator, able to anticipate client needs, and skilled at resolving issues swiftly and efficiently. You should be comfortable handling multiple tasks simultaneously and possess strong problem-solving abilities. As we work remotely, excellent team communication skills on internal messaging tools are a must.
An interest in marketing and a willingness to build strong relationships with our long-term clients are key aspects of this role.
Key Responsibilities:
- Maintain proactive and regular communication with a group of clients, primarily via regular phone and video consultations.
- Understand the unique business needs of our clients and translate these into actionable suggestions and marketing briefs for our media team.
- Build and maintain strong relationships with our long-term clients, particularly those in the healthcare sector and part of a franchise.
- Committed to achieving performance targets in areas such as responsiveness and client satisfaction and retention, ensuring timely communication and delivering high-quality service to all clients.
- Anticipate client needs and proactively address them, ensuring client satisfaction and success.
- Work closely with our media team to coordinate the implementation of marketing initiatives.
- Assist clients in uncovering insights from campaign data such as Google Analytics and Facebook advertising.
Key Skills:
- Strong communication skills, both written and verbal.
- Excellent client service skills, with a proactive approach to communication and issue resolution.
- Strong multitasking abilities with the capacity to manage multiple tasks at once.
- Creative thinker with strong problem-solving abilities.
- Detail-oriented with an ability to anticipate client needs.
- Good team communication skills and an ability to work remotely.
If you enjoy building meaningful relationships with clients and making a real difference to their success, we would love to hear from you.
Job Type: Full-time
Salary: £27,000.00-£30,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Education:
- A-Level or equivalent (preferred)
Experience:
- client management: 1 year (required)
Work Location: Remote
Expected start date: 14/08/2023
