Ask Us Assistant Advisor Nottingham, England
Job description
Employment: Permanent
Hours: 37 hours, full-time
Location: Nottingham with opportunities for home working
Salary: £21,000 (Grade 2)
Closing Date: 21st May 2023 (position will close as soon as sufficient applications are received)
What are we looking for?
Do you want to make a difference by providing high quality clerical and admin support to the Information Advise and Support Service who support carers and children and young people with SEN and disabilities.
If so, then we want to hear from you! We need a highly motivated Ask Us Assistant Adviser who can provide basic information to service users via the phone. You will act as the first point of call for all telephone call and emails to the Ask Us helpline using a triage system to filter enquires as required. You will also be required to provide admin and clerical support to the team.
Duties and Responsibilities:
Be the first point of contact into the Ask Us Nottinghamshire helpline, gather relevant data to understand the nature of the concern, input client data into Insight i.e. contact details
- Manage the Ask Us Inbox, listening to voice messages and returning calls to customers, also respond to e-mails.
- Often create new client records.
- Populate customers onto Excel spreadsheet for tracking of referrals
- Send out consent and initial information requests via e-mail and chase return as this is needed prior to work commencing, input consent onto Insight
- Allocate out to advisers in line with time demands , using outlook to book appointments in the diaries of Adviser on the helpline.
- Input call content/ discussion onto Insight
- Obtain necessary paperwork from relevant parties when requested by Advisers i.e. ICDS/ SEN/ schools/colleges
- Encrypt paperwork to advisers where needed for meetings
- Support advisers by uploading documents onto database, such as mediation and tribunal paperwork, support plans and EHC Plans. Save paperwork file in files on database.
- Prepare print out bundles of key files as and when needed for key things like tribunals and mediations. These may need to be posted out to Advisers where necessary.
- Support advisers with sending meetings requests/ confirmation of attendance to schools and colleges.
- Support Ask Us Senior Advisers with reports, looking at things like where consent needs to be gained, tidying up Insight records, support with closing down inactive cases.
- Support Ask Us Adviser with monitoring Support Plans.
- General administrative duties that support the team such as photocopying, scanning, minute taking.
- Minute taking at team meetings. Sending out minutes.
- Weekly task to send out Surveys to customers who have received a helpline call or where there casework has ended and case closed. Record on database.
- Support with updating the content on the Ask Us website.
- Tidying up and maintaining the IASS T Drive.
- Compiling files with useful information on SEND and agencies within the T Drive. A sort of directory of information.
- Invite customers to steering group meetings, BAME group and co-production events via e-mail or phone.
How to apply:
To apply please submit your CV and a supporting statement which matches your skills to our Person Specification which you can find in our Job Description by copying the below link into your browser:
https://www.the-futures-group.com/fg/files/Ask Us Assistant Adviser April 2023.docx
Your supporting statement will be used for shortlisting so please ensure to attach this to your application. Applications received without a supporting statement may not be considered.
If you have any questions about the role, please contact Esther Murray.
Who Are We?
At Futures, we support people and businesses to develop, grow and be the best they can be. Rated by Ofsted as Outstanding, all of our services are clear, enterprising and bespoke. We are leading a change in career support that focuses on the whole person not just the job applicant. There is more to life than just a career. So our mission is to be at the forefront of careers advice, skills and support that turn ambition into a successful career and fulfilling life. At Futures, our company-wide values underpin who we are and what we do, and it’s essential that all colleagues share these.
- Have passion
- Do the right thing
- Make a difference
Join our team and help us make a difference to people’s lives.
What can we offer?
- Pension Plus Plan: Automatic enrolment into the People’s Pension scheme with 5% employer contribution and 3% employee contribution
- Holidays: 25 days Annual leave + 8 Bank Holidays during first year of service increasing to 30 days after 5 years and 33 days after 10
- Westfield Health insurance: Covering optical and dental appointments and 24/7 counselling and advice
- Westfield Rewards: Access to special offers on goods and services from 450 leading online and high street retailers
- Holiday Plus: Opportunity to buy additional leave after a year’s service
- Travel Schemes: Schemes with Nottingham City Transport and Tram network to provide discounted rates for regular bus and tram travel
- Hybrid approach to working
Disability Confident
As a Disability Confident employer we undertake to interview disabled people who meet the minimum essential criteria as detailed on the person specification. If you have a disability, please make this known in your application.
Safeguarding: Disclosure of Criminal Background
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Disclosure will apply to all posts that fall under the Disclosure and Barring Service (DBS) definition ‘Regulated Activity’. The successful candidate will be required to submit an application to the DBS for Disclosure for Criminal Conviction(s). If the company finds anything in that record which might be considered prejudicial to his/her working within the regulated activity, then the appointment may not be confirmed.
GDPR
Your personal data will be used to process your employment application, successful candidates’ data will be held under the company’s General Data Protection Policy details of which will be made available upon the offer of employment. Unsuccessful candidate’s data will be held for a period of 12 months upon which it will be destroyed.
