Maintenance Manager London, England
Job description
We are pleased to present an exciting opportunity to join SHP as a Maintenance Manager. Working across almost all London Boroughs, we provide support and accommodation to some of London’s most vulnerable people, people who have experienced unimaginable experiences, leading them into a cycle of complex trauma and multiple disadvantage. We strive to provide clients with a warm, safe home, from which they can begin their recovery- the role of the Maintenance Manager is key to making that happen.
Main Responsibilities
- Responsible for the delivery of the maintenance and voids service
- Responsible for reactive and preventative maintenance across our supported housing services, to ensure that clients have safe, good quality accommodation they can call home.
- Manage repairs and void works in accordance with SHP quality and service standards, key performance indicators and within annual budget.
- Ensure effective diagnosis of maintenance issues, triaging against Management Agreement repairs schedules, and timely allocation to the correct in house or landlord team.
- Deliver an effective void programme to minimise periods that properties are un-let.
- Deliver a scheduled planned preventative maintenance to prevent deterioration of building condition and maintain high standard of accommodation.
- Ensure all work is carried out in accordance with health and safety regulations and SHP procedures.
- Undertake risk assessments of processes and tasks as needed to ensure the health and safety of staff, clients and visitors.
- Lead a team of maintenance officers, and in house mobile caretakers in the day to day. delivery of the maintenance service.
- Develop and maintain excellent relationship with internal and external stakeholders and Registered Providers.
- Resourcing, tendering, and managing service provision contracts, maintenance contractors and suppliers to support residential and compliance based services .
- Essential skills
- Technical qualification or qualification in Asset Maintenance, or willingness to undertake an accredited course.
- IOSH or equivalent in Health and Safety in the workplace, or proven experience with a willingness to undertake an IOSH accredited course.
- Strong written and verbal communication skills.
- Proven understanding of Management Agreement arrangements, where managing agents are not the building owners, but share maintenance responsibility with the owners.
- Ability to work in a fast-paced environment, and manage multiple priorities.
- Strong leadership skills.
Are we the right fit for you?
At SHP, our values underpin everything that we do, from the services and standards we strive to provide for our clients, but also how we work together, and the decision making from the very top and throughout the organisation. We work toward a society in which everyone has a place to call home and the chance to lead a fulfilling life, and that has never been more challenging, and more important than now.
Clients hold the key
As an organisation founded by people experiencing homelessness, we believe in the fundamental right of every individual to take control of their lives. Tailoring our support to their needs and aspirations, we work with people to build their capacity for self-determination, so that they can shape their own futures.
Going the extra mile
We go the extra mile for the people we work with, many of whom have multiple and complex needs for which there are no quick and easy fixes. We keep working with people no matter how challenging it may be, and we don’t give up on them.
People, not problems
We see our clients as people, not problems. As well as offering practical support, we believe it’s essential to give people the opportunity to discover a sense of purpose, to grow in confidence, express themselves and build meaningful relationships.
A voice for change
We are committed to tackling the underlying causes of homelessness and social exclusion, and we will use what we learn to make the case for prevention and systemic change. We are also passionate about promoting the voices of people who have been forced into homelessness, whose stories often go unheard.
Supporting staff
We maintain an inclusive culture in which staff are respected, supported, and listened to. We value the contribution of all staff and volunteers and we are a diverse organisation that pulls together, in a spirit of mutual trust and co-operation. We encourage creativity and new ideas, prizing innovation as a means of achieving our mission.
Honest and open
We are honest and open in our dealings with clients, staff and volunteers, partners, supporters and other stakeholders. We will do what we say we will do, and we will communicate proactively.
Our commitment to Equity & Inclusion:
We are an inclusive organisation, which thrives on the diversity of our employees. We actively seek to attract, recruit and promote diverse talent.
Closing date Thursday 25th May 2023 (at Midnight)
Interviews 1st June/2nd June 2023
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
