Client & Store Services Analyst Bracknell, England
Job description
We’re Sally Europe, the biggest supplier in Europe for hair and beauty professionals. We bring together the following market-leading professional brands; Sally, Salon Services, Pro Duo, Salon Success and Sinelco and we operate across 7 European countries.
Our mission is to be the preferred partner for professionals across Europe, but we are not stopping there. We care about making a difference to our employees and customers and getting it right each time. Our people throughout have a forward-thinking ethos, teams are always striving to inspire others, and we continue to deliver new and innovative solutions that leave that lasting impression.
We are looking for a Client & Store Services Analyst to join the team in our Bracknell Office. We offer hybrid working, with 3 days per week in the office and 2 days based from home. Please note, there will be occasional travel to other locations across the UK and Europe.
About the role …
As a Client & Store Services Analyst, you will be responsible for the services and support (2nd & 3rd line) to end user and stores for Sally Europe staff and locations across the UK, Ireland, Belgium, France, Netherlands, Germany and Spain. Locations include 436 retail outlets across 7 European countries, offices in 3 European countries, 3 European warehouse facilities, Customer Contact Centres and all field based employees. This role will provide a mix of support for business as usual operations, project, and preventative maintenance including, but not limited to Windows 7,8.1,10,11. Microsoft desktop applications, Microsoft AX2009/2012, D365, SCCM, Active Directory, WebEx, MobileIron, SOTI, Payment and other hardware devices.
Key Responsibilities …
- Support of desktop environments to business users, Stores, field based users, and warehouse locations with relevant peripherals and access to all necessary line-of-business, enterprise and corporate applications
- Provide 2nd and 3rd line support to desktop environment to business users, Stores, field based users and warehouse locations
- Coordination with others Service Management teams to ensure desktop and application service availability is maintained
- Train users on applications and help them resolve application issues. Create and maintain end user training documentation
- Identify, document, arrange and test all changes to systems, services, network, hardware, software and hosted applications
- Interact and co-ordinate with vendors, suppliers, distributors and 3rd party consultants
- Prioritise incidents to meet business needs
- Create clear and concise documentation as necessary and cross train other team members
- Fully engage and interact with 3rd party break-fix suppliers for Sally Europe estate
- Consistent delivery of exceptional customer service to internal and external customers
Why Sally?
- A culture where people can come as they are because everyone is welcome here
- Competitive rate of pay
- Matching pension scheme
- Employee Discounts and offers
- Free on-site parking
- Partners with Retail Trust providing online and in-person wellbeing support
Our values are important to us and we want our staff to be able to be themselves at work, sharing knowledge and passion with teams and customers and be bold! Don’t be afraid to say yes and make decisions. At Sally’s we want people to drive growth and create their own futures and most importantly take care of each other, our community and the planet.
We all play a role in building a truly diverse, inclusive company. Finding beauty in diversity is in our DNA because our differences are what make us beautiful. Our diversity, inclusivity, and self-expression are what fuel our innovation and growth. In our company, we come together to create a culture for one & all.
