client services representative Basildon, East of England, England
Lloyds Banking Group
Full Time
Basildon, East of England, England
24600 - 23370 GBP ANNUAL Today
Job description
End Date
Sunday 06 August 2023Salary Range
£23,370 - £24,600Agile Working Options
Job Description Summary
A full time role based in Basildon, Essex.Job Description
Job Title: Customer Services Officer
Salary: £23,370 - £24,600
Location: Cardnet, Phoenix House, Christopher Martin road, Basildon, Essex SS14 3EZ
Hours: Full Time- 35 hours
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this Opportunity
This is your chance to be part of a dynamic team providing excellent customer service and operational support to Product implementation.
As a Customer Services Officer your role will involve being the 'go to' specialist for operational issues for not only the customer but also the Cardnet Product Manager and our clients. You'll be responsible for supporting the implementation of new merchants to Cardnet as well as coaching and supporting team members in their role.
You'll also be required to share best practice and develop and maintain excellent working relationships with all operational and processing areas of Fiserv to ensure a smooth end to end onboarding process for the client.
You'll be working closely in a team of 12 colleagues, supporting both from within and also the wider Cardnet community. This is a great opportunity to expand your abilities and gain a phenomenal understanding of customer service.
Why Lloyds Banking Group
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data and technology are leading to innovative projects, fresh possibilities and countless new ways for our people to work, learn and thrive.
What you’ll need
- Ability to develop strong working relationships with clients and stakeholders alike.
- Strong communication skills, both written and oral
- Great attention to detail, to ensure applications are Right First Time
- Organisational Awareness – Knows how to get things done and gain commitment
- Stakeholder Management – Knows how to influence others to achieve objectives
- Ability to build & maintain internal / external customer relationships
- Be an active team player who can prioritise their workload
About Working for Us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days holiday, with bank holidays on top.
- A range of wellbeing initiatives and general parental leave policies.
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
