Client Executive (London) London, England
Job description
more2 is a strong team of expert marketers and data scientists. Every day, we work to help retail, ecommerce and direct to consumer brands level up their customer insights, strategy and marketing performance. We’ve been doing this for 20 years, so we’ve learnt a lot on the way. The key to our success is that we think and act like we work within these brands – this is not a typical agency environment.
We are a vertically integrated team, operating from a strategic, consultative level, through to supporting day to day operations and marketing campaigns. Most of our clients are with us for many years, so we really get to know each other and learn together. This is why so many client-side experts choose to join our team, because they can do work they are really proud of whilst building experience with some of the industry’s most admired brands.
Google and Meta have recognised we’re doing something special, because we’re in their top tier of agencies. We’d love to show you what makes us different and see if you might be part of that. Our clients are growing. They need to work with the best talent. We are looking for curious, passionate, honest, and fun team players to join our gang and build history together.
Position:
The Client Executive will ensure clients receive the right level of more2 strategic, analytical and operational support. Success in the role depends on the client feeling the added value from more2 (specifically delivering on the agreed deliverables): whilst more2 benefits from achieving the client goals whilst effectively managing profitability. The role reports to Senior client management team lead and will work directly with Client Directors on all aspects of commercial and client objectives for more2.
Main responsibilities of the role are to create and update circulation plans (direct mail and email) including selection and testing recommendations based on both historical analysis and current customer behaviour. You will be required to set the communication strategy and circulation plans for clients and implement appropriate tactical activities to support them (with input and sign off from the Client Director). You will also be responsible for keeping Client workflow schedules up to date and accurate at all times.
The Client Executive team is responsible for the development of the monthly agenda, meeting plan, and monthly presentation. This will include the review of customer centric reporting to determine which should be the key areas of focus to present, review and provide recommendations for. You will also need to present within client meetings with the support of Client Directors, so confidence and clear communication is key to this position!
Requirements:
As a Client Executive at more2 you will be expected to be highly organized, a genuine multi-tasker & have experience with working under pressure. Be comfortable managing on-going projects with the ability to prioritise and forward-plan workload.
We require team players with strong influencing and negotiation skills and clear communicators who can explain complex ideas in simple terms and react quickly to client queries.
You will also need to be fluent with all Microsoft Office programmes, in particular proficient use of excel and powerpoint.
Other information:
Our vision is for everyone at more2 to feel included, respected and valued. We want to encourage and facilitate increasing diversity within more2, in respect to race, ethnicity, gender, disability, sexual orientation, age, pregnancy, maternity and paternity and cultural and religious beliefs. We are committed to ensuring that everyone within our business is treated fairly and provided with equal opportunities to succeed, at all levels and across all roles.
What we can offer - more2 offers a range of tailored benefits and support, including Hybrid Working Policy, Summer Working Hours, Cycle to Work Scheme, Subsidised Gym Membership, Mental Health & Wellbeing Support, Loyalty Holiday, Company Sick Pay, Enhance Maternity Pay, and more.
We also host regular social events: Summer Day Out, End of Year Party, Monthly Social Event and the last but not least you can expect expert coaching, financial support for your learning and development; and the opportunity to work with some of the best brands in the UK and beyond.
For more information on this position, a copy of the full job description, or for an informal chat please contact Liz Moore - [email protected]
