Client Care Assistant, Milton Cambridge, East of England, England
Job description
Practice Profile:
Village Vet is a well-established primary care practice group providing excellent levels of veterinary professional care across 30 practices covering London, Hertfordshire and Cambridgeshire.
Village Vet Milton is a very busy, progressive and forward thinking veterinary hospital. Open 24/7 365 days of the year, we pride ourselves on both our day to day and emergency veterinary care.
We also work closely with other local practices providing 24 hour support as their emergency veterinary provider
We are currently seeking a new Client Care Assistant to join our team. You will be front of house, welcoming clients and their pets into the branch. Being efficient, pleasant and courteous to clients and their animals at all times. Ensuring a smooth client and pet flow from the waiting area to the consult room to payment processing. Cleaning the consultation and waiting areas throughout the day.
We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.
The successful applicant will be working front of house in our reception areas. Booking in appointments, taking payments, speaking with clients and undertaking general administrative talks, within a small friendly team of CCAs .
Hours: 31.5 hour per week
Monday 8.30am - 7pm
Tuesday 8.30am - 7pm
Wednesday 8.30am - 7pm
The successful applicant will also be on the weekend rota 8.00am-2pm on Saturday (1 in 4)
Contract Type: Part Time
Key responsibilities
- Manage and deal with appointment bookings in a professional and efficient manner
- Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
- Support the business with a range of administrative duties
- Have a high level of attention to detail
- Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
- Show awareness of financial control within the practice and follow up with clients for outstanding payments
- Be happy to discuss financial issues with clients if needs be
- Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
- Maintain the highest professional and ethical standards
- Make sure communication is to a high standard with referring vets and colleagues
- Ensure that a high standard of client care is maintained at all times within the team
- Work closely with your vet and neighbouring branches
- Serving customers and taking payments, advising customers on products and services
- Banking duties
- Skills. Knowledge and Experience
Essential:
- A proactive, positive attitude
- Adapt well to learning a new system if no previous experience
- Excellent communication skills, both verbal and written
- Highly motivated to provide excellent service to clients and the practice
- Works well within a team and be a positive member of the team
- Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace
- Professional approach to work
- Excellent administration, organisational and time management skills with excellent attention to detail
- Excellent IT skills – Microsoft (Outlook, Word and Excel).
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
