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Client Advisor London, England

Chanel

Full Time London, England 10.56 - 12.04 GBP Today

Job description

We are pleased to announce that we have some exciting opportunities for an experienced Client Advisor to join our Selfridges Watches & Fine Jewellery boutique.

To apply for this position you must have a proven track record within the luxury retail market, preferably working with top tier Fine Jewellery & Watches providing clients an exceptional experience.

In addition to being an ambassador for the brand, flexible and highly self-motivated, the ideal candidate will:

Welcoming Clients

Create a luxurious experience for all clients by welcoming and asking relevant questions to correctly establish needs and preferences before presenting products, regardless of the reason of visit

Selling ceremony

Engage with clients and then offer relevant pieces from the W&FJ Collections
Put into practice cross-selling and up-selling
Process sales through the till by ensuring the guarantee of payment whilst adhering to procedures and enter all sales in to the Boutique’s information system (CBR)
Capture client contact information where appropriate and ensure existing client data is up-to-date
Input and edit invoices and exportation documents given to clients
Successfully handle difficult situations i.e. discount requests & unsuccessful sales

Recruit Clients

Collect client information and create a client portfolio in order to develop relationships & network

Pursue an effective commercial approach aiming to develop clientele: creating loyalty, increasing annual turnover and presenting higher value pieces to clients
Recruit new clients & High Jewellery clients as well as local and international clients
Strengthen brand loyalty by personalising client follow-ups

After Sales Service

Ensure that all After Sales service clients receive the same welcome as all other clients
Confirm receipt of pieces entrusted
If necessary, carry out any changes on pieces (resizing, changing of strap, etc.)
Transfer requests to the After Sales service team or to the person in charge of After Sales Servicing
Contact clients to inform them of costs
Monitor pieces received from the atelier, confirm that the time-frame has been respected; if not, inform clients

Security and procedures

Adhere to security procedures
inform management and/or security team of any security issues
Understand and respect the till procedure in place
Check exchange rates of currency on a daily basis

Stock

Acknowledge receipt of stock deliveries
Participate in weekly stock takes
Ensure that all stock is organised correctly with care

WHAT YOU'LL BRING

Excellent spoken & written English
Luxury retail experience
A client book will be preferable
A strong seller with a proven background in sales
Commercially aware
Ability to work well within a team as well as independently
Immaculate personal presentation and attention to detail
Ability to handle challenging clients
Proactive mindset
Ability to serve VIP clients

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

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