Client Advisor London, England
Chanel
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
We are pleased to announce that we have some exciting opportunities for an experienced Client Advisor to join our Selfridges Watches & Fine Jewellery boutique.
To apply for this position you must have a proven track record within the luxury retail market, preferably working with top tier Fine Jewellery & Watches providing clients an exceptional experience.
In addition to being an ambassador for the brand, flexible and highly self-motivated, the ideal candidate will:
Welcoming Clients
- Create a luxurious experience for all clients by welcoming and asking relevant questions to correctly establish needs and preferences before presenting products, regardless of the reason of visit
Selling ceremony
- Engage with clients and then offer relevant pieces from the W&FJ Collections
- Put into practice cross-selling and up-selling
- Process sales through the till by ensuring the guarantee of payment whilst adhering to procedures and enter all sales in to the Boutique’s information system (CBR)
- Capture client contact information where appropriate and ensure existing client data is up-to-date
- Input and edit invoices and exportation documents given to clients
- Successfully handle difficult situations i.e. discount requests & unsuccessful sales
Recruit Clients
- Collect client information and create a client portfolio in order to develop relationships & network
- Pursue an effective commercial approach aiming to develop clientele: creating loyalty, increasing annual turnover and presenting higher value pieces to clients
- Recruit new clients & High Jewellery clients as well as local and international clients
- Strengthen brand loyalty by personalising client follow-ups
After Sales Service
- Ensure that all After Sales service clients receive the same welcome as all other clients
- Confirm receipt of pieces entrusted
- If necessary, carry out any changes on pieces (resizing, changing of strap, etc.)
- Transfer requests to the After Sales service team or to the person in charge of After Sales Servicing
- Contact clients to inform them of costs
- Monitor pieces received from the atelier, confirm that the time-frame has been respected; if not, inform clients
Security and procedures
- Adhere to security procedures
- inform management and/or security team of any security issues
- Understand and respect the till procedure in place
- Check exchange rates of currency on a daily basis
Stock
- Acknowledge receipt of stock deliveries
- Participate in weekly stock takes
- Ensure that all stock is organised correctly with care
WHAT YOU'LL BRING
- Excellent spoken & written English
- Luxury retail experience
- A client book will be preferable
- A strong seller with a proven background in sales
- Commercially aware
- Ability to work well within a team as well as independently
- Immaculate personal presentation and attention to detail
- Ability to handle challenging clients
- Proactive mindset
- Ability to serve VIP clients
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Chanel
www.chanel.com
London, United Kingdom
Leena Nair
$10+ billion (USD)
10000+ Employees
Company - Private
Department, Clothing & Shoe Stores
1924
