clerk Romford, England
Job description
To provide an efficient and effective clerical support service to nursing and medical staff at ward level. The post holder will promote and encourage a caring and sympathetic environment for patient, relatives and staff ensuring that high standards of service are continually maintained. The post holder will be the first point of contact for other departments, patient’s relatives and outside agencies. The nature of duties undertaken within this post dictates that strict confidentiality is maintained at all times.
We are seeking two organised and enthusiastic individuals to join us as Apprentice Ward Clerks on Clementine A and Clementine B wards at Queen’s Hospital.
You will provide administrative support to nursing and medical staff as well as a reception service receiving visitors to the ward in a polite and courteous manner. You will promote and encourage a caring and sympathetic environment for patients, relatives and staff ensuring that high standards of service are continually maintained. Ensure telephone enquiries are answered promptly, courteously and accurately respecting patient confidentiality.
Alongside the job role you will be completing the Level 2 Customer Service Practitioner Apprenticeship. If you already hold this qualification at Level 2 or above, then unfortunately you are not eligible to apply.
Applicants are asked to carefully read the advert and Job Description before completing and submitting an application. Please ensure you clearly demonstrate how you meet the criteria in the person specification.
To be eligible for an Apprenticeship you must meet the following criteria:
Be 16 years old or over
Have the right to work in the UK
Have been permanently resident in the UK for the past 3 years
PLEASE NOTE: The post is initially offered as a fixed term contract; but will become permanent on successful completion of the apprenticeship.
Applications are welcome from people who have lived experience of the care system.
Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.
As we recover from Covid-19, we’re proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.
We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
About BHR University Hospitals
CEO: Matthew Hopkins
Revenue: $100 to $500 million (USD)
Size: 5001 to 10000 Employees
Type: Company - Public
Website: www.bhrhospitals.nhs.uk
Year Founded: 2006
