Claims Handler (Third Party Assist) Newcastle upon Tyne, England
Tesco Bank
Full Time
Newcastle upon Tyne, England
22000 GBP ANNUAL Today
Job description
General information
Job Title
Claims Handler (Third Party Assist)
Ref #
8368
Location
Newcastle
Department
Claims Customer Service (new)
Business Area
Claims Customer Experience
Working time
Full-Time
Date Published
24-07-2023
Serving our customers, communities, and planet a little better every day.
Claims Handler (Third-Party Assist Team)
Newcastle
Starting salary £22,000 + (DOE) and excellent benefits
Potential Hybrid Working (after 6 months this will be reviewed)
Mon – Fri (36 hours per week): shifts between 08:00 -17:00 (please note these shifts may revert to 08:00 -19:00 Monday to Friday and 08:00 -13:00 on Saturdays (1 in 3) in the future.
Opportunity
This is an exciting opportunity to join as a Claims Handler in our Third-Party Assist Team in our friendly and supportive Tesco Insurance Team.
We’re embracing an agile way of working; Our Claims Handler – Third Party Assist roles will join us on this exciting journey.
- In this specialist role you will proactively contact and convert ‘non fault’ third parties to take advantage of our repair and mobility services and solutions, whilst providing a high standard of customer service
- Ideally you will come from an insurance background and either have experience in motor insurance or an interest in this. If you have a persuasive, engaging personality we’d also love to hear from you
- We support our employees in their career progression and growth and want you to develop your experience, learn new skills and progress in whichever way you choose. So, if you’re ambitious and have a brilliant work ethic then check out Tesco Bank for you to further your career.
The Perks
Great career path with lots of progression opportunities- People focused environment - a place where your health & wellbeing really matter - cycle to work scheme, Gympass, mental health experts, access to a GP Service, a specialised headspace app, a multitude of health and wellness resources
- Maternity pay, paternity leave and shared parental leave
- Pension scheme, life assurance, sickness benefit and 7.2 weeks holidays
- Save as you earn and buy as you earn schemes
- A Colleague Discount card: 10% off most products at Tesco Stores
- 20% Off Insurance Products.
The Role
Proactively offering the benefits of using our network of repairers and hire providers to ‘non fault’ third parties- Using a variety of communication approaches to contact third parties to help them manage their predicament, building rapport and a positive relationship to help deliver the right outcome for the third party and Tesco Bank
- Negotiating effectively with third party stakeholders and suppliers to ensure a ‘fair settlement’ is achieved for both the third-party claimant and Tesco Bank
- Proactively managing the department priorities such as monitoring ongoing hire and repair
- Identifying and reporting any concerns in relation to potential fraud or instances of identified fraud, act as appropriate
- Negotiating effectively to control costs.
You'll have:
Ability to demonstrate excellent customer service skills; using persuasion and influence to deliver the right outcome- Demonstrable ability to show empathy when dealing with difficult situations, maintaining a professional and caring approach
- Demonstrating confidence and an ability to take ownership for own decisions within the established authority limits and parameters
- Ability to think creatively to identify and manufacture/develop solutions to meet customer and business needs
- Excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required
- Showing good planning, prioritising and organisation skills
- A positive attitude and a flexible & resilient approach to change and team working.
Building on the foundations that have made Tesco a truly great British brand – and a success worldwide. We're committed to creating a workplace where differences are valued, and ensure that all colleagues are given the same opportunities.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
Why Tesco Bank?
We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
