Claims Handler Bolton, England
Job description
Claims Handler – Subsidence
Bolton Office or Remote Working
Permanent
£21,000 - £25,000 DOE
The Client
My client is a well-established client who help their clients manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
The Role
To undertake proactive claims handling and progression of Inspector Claims instructed by our clients on behalf of Policyholders. For this role the candidate can be based within an hour of Bolton.
The Responsibilities
- Pro-actively Manage Inspector claims through to completion.
- Regularly update Clients, Policyholders and their agents.
- Assist the field team in completing, reports, tasks and answering calls where necessary.
- Ensure referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met daily.
- Maintaining claims on the relevant IT platform to the highest possible standard.
- Managing identified and reported problems within set timescales to ensure adherence to group processes.
- Provide support to the Inspector Team in the absence of other staff or in periods of extreme volume.
- Maintain a high level of personal competence.
- Adhere to Company systems and procedures.
- Actively promote the principle of Treating Customer Fairly.
- Respond to requests and tasks set by the Team Leader or Head of Surveying
- Undertake any other tasks that are reasonably assigned to you from time to time.
The Requirements
- Some knowledge and understanding of subsidence in relation to insurance claims.
- Some knowledge or experience of managing technical building claims
- Some knowledge and understanding of Claims Handling
- Excellent telephone skills
- Experience and Understanding of Customer Service
- Excellent computer literacy
- Articulation and good communication skills
- Flexibility and adaptability
- The ability to organise own workload
- The ability to work in a fast paced and changing environment
Hours
Monday-Friday, usual office hours 9am-5:30pm/8:30am-5pm. My client offer overtime on top of this if any candidates would prefer to do more hours.
About ATS Recruitment
ATS Recruitment are a specialist agency supplying skilled candidates into the high technology engineering and construction industries on both a permanent and contract basis.
We are extremely experienced and knowledgeable about the sectors we recruit into and have several large national (UK) and international clients who repeatedly use our services.
