Claims Administrator Ringmer, England
Job description
About the role
The claims team at East Sussex Highways is expanding and we are looking to recruit a claims handler into the team. Third party claims experience (LNID & LID) would be advantageous but not required as full training will be given to the right candidate. You will need to be an excellent communicator who is organised with strong administrative skills. The ideal candidate will also have experience of process review who welcomes, and drives change with positivity and enthusiasm.
Key Responsibilities
- Manage your own case load of PL claims from cradle to grave, whilst keeping up with company and legislative requirements to deliver excellent service.
- Investigate evidence to make informed decisions on claims outcomes, displaying empathy and compassion throughout.
- Liaise with all interested parties and manage stakeholder relationships
- Provide clear, concise, and accurate information to all interested parties, where appropriate.
- Quickly develop your knowledge of Highways and Local Authority policies to become an expert in assessing claims, identifying high-risk claims and managing appointment of solicitors where necessary.
- To input accurate data and ensure data maintenance
- Assessing the value of claims and accurately reserving against PI claims based on information provided at stage 1.
- Adhering to company procedures and taking a proactive approach to accident prevention.
- Provide support to admin function and training to less experienced staff
About you
- Proactive and professional approach with a willingness to learn.
- Excellent IT skills and experience of working with multiple databases as well Microsoft Office 365 (word, excel, outlook, powerpoint and sharedrive)
- Minimum 2 years’ experience in third party claims (LNID & LID)
- Excellent customer service skills
- CPR, MOJ, PAP for LVEL/PL and or PAP for LVRTA experience
- Cert CII, CII Dip, FCILEX, ACILEX.
About Costain
Costain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.
Your application
Should you require any adjustments to support you in your application, please do not hesitate to contact us: [email protected]
We welcome all applicants regardless of age, race, faith, sexual orientation, gender identity, gender expression, socioeconomic background and physical or neurological disabilities.
We welcome you to ask about the flexibility you need for dynamic working. Such as, working part-time, remote working, or compressed hours. In return, we will explore what is possible.
To find out more about our Inclusion strategy, please visit our ED&I page:
https://www.costain.com/our-culture/equality-diversity-and-inclusion/
Right to Work & Security Checks
Understandably given the nature of our business, everyone who is employed at Costain must undergo thorough referencing checks. We will need different information depending on the job we have offered you. For all roles, we'll carry out a criminal record check and we’ll ask to see evidence that you have the legal right to work in the UK.
For some of our roles, you may be required to obtain and maintain security clearance of at least Security Check level (or SC clearance). To satisfy the requirements, you will need to have been a legal UK resident for a minimum of 5 years and have successfully complete all stages of the vetting process.
Closing date
Please note that Costain reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend at you apply as soon as possible rather than wait until the published closing date.
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
For more details please go to the Disability Confident website:
https://www.gov.uk/government/collections/disability-confident-campaign
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