Cineworld Team Member Apprentice - Eastbourne

Cineworld Team Member Apprentice - Eastbourne Eastbourne, England

Lifetime Training
Full Time Eastbourne, England 19130 - 22974 GBP ANNUAL Today
Job description

To ensure that you are always delivering the highest standard of customer service. You will support the Cinema team on continuously driving sales, while supporting the cinema team in the smooth running of the cinema in line with policy and procedures. You will be fully cross trained, performing different duties at various times. Staff functions include Box Office duties, Concessions duties, Floor duties, Bar duties and Projection duties with particular attention paid to customer service in all areas.

Key responsibilities:

Passion for Customers – You will:
  • Provide a superior standard of service to our customers by monitoring behaviour, serving pleasantly, promptly, efficiently, managing queues effectively and having appropriate customer service telephone etiquette.
  • Guide customers to their seats where necessary; following the correct ticket verification procedure including Unlimited card holders and ensuring every person who enters the cinema has a ticket.
  • Liaise with Cinema staff and management where appropriate to ensure the smooth running of the business.
  • Respond to verbal customer complaints/queries immediately, where appropriate advising direct appropriate person.
  • Be knowledgeable about the cinema i.e. services and facilities.
  • Ensure all communication via radios is appropriate, clear, and concise and where applicable the cinema code words are used.
  • Provide information on performance start and finish times, films synopsis and film classification.
  • Be aware of the policy towards film piracy within the cinema.
  • Be aware of all film classifications and identification procedure.

Driving Sales – You will:
  • Work effectively using the correct upselling and suggestive selling techniques.
  • Be aware of current marketing promotions and assist as required.
  • Sell box office tickets and retail products correctly and follow correct cash handling procedures.
  • Assist with stock take as required.
  • Ensure all wastage is correctly recorded by following the wastage procedures.
  • Keep all retail products stocked sufficiently adhering to First In, First Out (FIFO) process, making sure that there is clean and efficient presentation of all products.

Health & Safety – You will:
  • Follow the Food Hygiene Regulations and Health & Safety Policies.
  • Work efficiently using all pieces of equipment (you have been trained on) correctly and with care.
  • Inform management immediately of any breaches or issues within Health & Safety.
  • Help monitor maintenance or repairs advising the relevant people of any issues immediately.
  • Open and close all areas, ensuring the relevant check sheets are adhered to.
  • Undertake cinema cleaning activities including cinema, toilets, back of house areas, auditoria’s, cinema seating, all front of house areas and emptying and removing of rubbish as required.
  • Keep informed about business changes by attending staff meetings, reading staff notice boards and asking questions where appropriate.
  • Adhere to all current policies and procedures.

Projection:
  • Work alongside the projection management team as per their instructions.
  • On all areas you may also complete other ad–hoc duties as required.

Benefits:

You never know what you are going to get handed in life, which is why Cineworld provides a flexible benefits package to help you be as prepared as possible for the road ahead. From free movies to supporting you in keeping your health in great shape, as well as ways to save you money, your benefits package can be adapted to suit your needs.

At Cineworld, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 Months.

Requirements and Prospectus

Desired Skills

• Good Customer Service attitude. • Communication skills. • Team working skills. • Cash handling skills.

Personal qualities

A helpful and enthusiastic attitude.
  • Adaptable and flexible to changing circumstances.
  • Resourceful and able to work under pressure.

Qualifications required

No Qualifications required!

Future prospects

Ongoing learning and development opportunities!

Training to be delivered

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

About the Employer

Cineworld Group plc was founded in 1995 and is now one of the leading cinema groups in Europe. Originally a private company, it re-registered as a public company in May 2006 and listed on the London Stock Exchange in May 2007. Currently, Cineworld Group plc is the only quoted UK cinema business. Cineworld's acquisition of Regal Entertainment Group has created the second largest cinema business in the world (by number of screens). Cineworld currently operates in the UK, Ireland, Poland, the Czech Republic, Slovakia, Hungary, Bulgaria, Romania, Israel and the US.

Employer

Cineworld - Eastbourne

Visit employer website

Address

The Beacon Centre

East Sussex

Eastbourne

BN21 3NW

The map below displays the employer’s location, please check travel times before applying.

Cineworld Team Member Apprentice - Eastbourne
Lifetime Training

job.lifetimetraining.co.uk
Bristol, United Kingdom
John Graham
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Education Support & Training Services
Education
1995
Related Jobs

All Related Listed jobs

Night Front Desk Agent
RBH Management London, England 21973 - 23100 GBP ANNUAL Today

The development also includes a fitness and leisure suite, conference facilities, plus a restaurant and wine bar with spectacular views over the River Thames.

Selling Assistant, Paul Smith
John Lewis High Wycombe 10.3 - 11.48 GBP HOURLY Today

You'll proactively engage with customers on the shop floor to help them find and fall in love with our products. Previous experience in a customer facing role.

Junior Technical Project Manager
Easyship London, England 55000 - 74250 GBP ANNUAL Today

Coordinate resources to complete tasks related to the executing Logistics Projects, including: booking freight, managing partner & client coordination, tracking

Business Analyst - Healthcare
Twin Technology Remote 78000 GBP Today

Have an overall awareness on how technology can assist driving efficiencies. Minimum 3 years experience of undertaking business analysis within a complex

Medical Receptionist
Gate Medical Centre Birmingham, England 9 - 10 GBP HOURLY Today

Create new designs for products, services, and packaging. The successful candidate will participate in regional and overseas seminars and conferences, as well