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Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

The role:

We are looking to recruit a motivated and enthusiastic individual to join our Children & Adult Services - System Support Team, as the ‘Children & Adults Systems Administrator’.

The main purpose of this role is to ensure the efficient and ongoing operations of:

• Mosaic, the Social Care Case Management system
• Synergy, the education system
• Core+, the Youth Services system

The successful applicant will be required to:

• provide first line ‘super-user’ support and guidance to the users of the above-mentioned systems
• work with the service to develop, and configure the systems to support practice and enable performance information to be collected
• Manage and monitor allocated system development projects

The post holder will also be required to undertake the administration of new software releases in conjunction with Medway Council’s corporate ICT department.

To succeed you will need to be IT literate in the use of Microsoft Office products, extremely organised and proficient in planning, have great attention to detail, must be able to work alone as well as being a team player. Have good interpersonal and communication skills and the ability to identify and address problems and develop solutions.

Essential qualifications/skills/experience

It is essential for the post holder to have:

• Good general level of education (Five GCSEs or equivalent, including Maths and English)
• A supervision qualification or willingness to work towards one.
• The ability to use computerised systems with a high level of speed and accuracy.
• Demonstrable experience of developing plans to ensure work is completed to the standard and timescales required.
• Demonstrable experience with prioritising work to achieve successful completion of projects and meeting deadlines.
• Demonstrable experience in dealing with high levels of work-related pressure, for example from deadlines, interruptions, or conflicting demands.
• Demonstrable communication skills with the ability to present complex and/or sensitive information in an understandable way, using a variety of methods across a range of audiences.
• Demonstrable experience using JavaScript.
• A standard DBS

Desirable qualifications/skills/experience

It would be desirable for the post holder to have:

• Professional qualifications in the use of MS Office products at a basic level
• Experience in working within an Education, Youth Services and/or Social Care environment
• Experience in Systems Administration of database management systems

In return we offer you:

• Generous annual leave entitlement
• Generous local government pension scheme package
• Access to wider training and development qualifications
• Flexible working scheme
• Travel plan discounts
• Car Benefit Scheme from Tusker
• Access to CAREFIRST advice & counselling service
• Employee discount scheme for national and local retailers
• The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - https://www.childcarechoices.gov.uk/

We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our Council Plan priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change.

Our organisation:

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

If you would like to have an informal discussion with the recruiting manager call Rebecca Hood 01634 334324.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction.

For further information please refer to the Medway information pack available as a download or to view online.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.

How to apply

Please be advised that we only accept online applications submitted through JobsGoPublic ATS

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.