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The post is a result of a collaborative cancer patient improvement program aimed at providing people with cancer with an excellent experience of care and commitment to supporting cancer care as the trust's top quality priority. King College NHS Foundation has two Chemotherapy Day Unit (CDU) sites working closely together, Denmark Hill and PRUH Chartwell CDU.

We are looking for a motivated and enthusiastic individual who will join our growing dynamic team. This is a great opportunity to develop new skills while caring for cancer patients. We will offer you support and training

• Booking the daily treatment list and subsequent appointments for patients;
• Ensuring accurate recording of data related to daily attendances;
• Accurately inputting patient demographic details
• Arrange pre-assessment clinic appointments, booking on hospital systems, informing patients, requesting hospital medical notes.
• Comply with the requirements of Data Protection Act.
• Answer phones, sometimes directing calls to other staff through the phone system
• Book appointments
• Answer queries from patients and other staff

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

• To provide professional reception duties, including the welcoming of patients, booking follow up appointments, dealing with queries, and keeping patients informed of any delays in clinic.
• Maintaining accurate records of patient attendance, departure time and appointment outcomes, and ensuring patients’ personal details are updated.
• To ensure that the reception desk and waiting areas are maintained in a presentable manner.
• To deal with patient and staff enquiries clearly, by phone and in person, promptly, efficiently and politely, resolving local issues and relaying messages where necessary.
• Assisting healthcare support workers with door triage.
• To undertake scanning duties as required by the team sister in charge, allowing for the electronic recording of patient documents and clinical information EPIC.
• To assist in the maintenance of the filing system of hospital records held within the clinic area and to undertake any audits that are required.

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