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Do you have a keen interest in television, media and current affairs? Are you an active social media user? This could be the role for you!

We are offering a fantastic opportunity to join our Channel 4 team as a Viewer Enquiries Advisor to help answer our viewer questions and queries! You will be on hand to answer all of our viewer queries via social media and email.

Working hours:

Rotational shift between Monday – Friday, 7:30am – 8pm, required to work 1-2 weekends per month

The Role:

Channel 4 transmits across the UK and operates a number of services, including the digital TV channels E4, More4 and Film4, as well their catch up and boxset service All4.

As a Viewer Enquires Agent you will provide a personalised response via emails, phone and social media contacts and provide a positive viewer experience through efficient, friendly and high-quality responses. You will provide information, handle complaints and promote the Channel 4 brand as well as its products and services.

What can we offer you?

• Salary £19,094 - £19,760 per annum
• Hybrid model which consist of a maximum of 3 days on site based in Belfast City Centre and remaining days from the comfort of your own home
• Substantial staff discounts on O2 UK, AXA Insurance and more!
• Substantial staff benefits and discounts with local and national suppliers
• Discount on home and car insurance with AXA!
• You will receive fortnightly Pay!!
• 28 days paid holiday per year with option to Buy holidays.
• Refer a friend incentive – Earn up to £200 per successful starter
• Free healthcare cover for you and your dependents with pension (after one year)
• Employee Assist Program- a range of support and resources, accessed free
• Wrkitplatform- access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources.
• PUREGYM Discount & 0% joining fee
• Free healthcare cover for you and your dependents with pension (after one year)
• UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.

Your day to day role:

• Handle viewer contact via email, phone & social media in an empathetic, calm, friendly, responsive and efficient manner.
• Proactively demonstrate and provide focused reassurance to viewers.
• Making viewers feel confident that their needs are being met.
• Adhering to stringent protocols with dealing with Payment Services.

Have you got what we’re looking for?

• A minimum of 6 months’ customer service experience providing inbound phone/email support
• A technical mindset
• Ability to multitask
• Highly proficient in spoken and written English
• A quiet place to work at home
• Good broadband connection