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Requisition Number

EMEA10191

Employment Type

Full-time

Location

Swindon

What Is It Like To Work at Zimmer Biomet

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package

• Possibility to grow, develop, and be promoted within a Team
• Friendly, warm and creative atmosphere
• Healthy, inspiring, and international work environment
• Ongoing coaching and talent development
• Access to future career opportunities
• Hybrid work model
• Competitive reward packages
• Annual bonus
• Social and CSR events
• Wellbeing initiatives

What You Can Expect

This role is responsible for the leadership and coordination of organizational change initiatives for the EMEA CRM Solution.
The person, reporting to the EMEA CRM Deployment/Change Manager, will serve as the as Change Analyst for the EMEA Markets that are using CRM and collaborate with all impacted stakeholders to drive change initiatives.
They will develop, implement, and manage the change process itself. They will engage with all levels of management and staff to ensure that changes are smoothly and effectively implemented. They will also lead change management activities in the right direction and work to ensure that changes meet the organization’s goals, whilst regularly reviewing User Adoption KPIs, Data Quality KPIs per market whilst suggesting solutions to KPIs that are below targets.

How You Create Impact

• Work with CRM Change Manager to support all ongoing Change Management Activities for Release 1,2 & 3.
• Support existing Change Management methodology, processes and tools to help drive user adoption for all 3 Releases.
• Support existing User Adoption KPIs & Reports to drive EMEA / Local initiatives to improve Adoption.
• Define and help drive Data Governance & Quality model for Release 1,2 & 3.
• Define overall RACI Matrix for Release 3.
• Support communication and engagement efforts to all impacted stakeholders in all 3 Releases
• Work with CRM Change Manager to assess the change impact per role for Release 3, assess change readiness and identify key stakeholders (CommOps, Sales Leaders, Marketing).
• Support ongoing change management assessments, interviews & Surveys for all 3 Releases
• Identify and manage anticipated and persistent resistance from local markets (all Releases).
• Contribute actionable deliverables for the core change management plans: Sponsor. Updates, Communications Plan, and support Training Plan.
• Define and measure success metrics and monitor change progress across all 3 Releases.
• Participate and contribute to Change Advisory Board meetings to help improve current functionality / process based on market feedback.

What Will Make You Stand Out

• Bachelor degree or equivalent education.
• Minimum of 2 years of experience in Change Management
• Excellent communication skills with the ability to work well in a fast paced environment and manage and prioritize your own workload
• Demonstrate the interpersonal and stakeholder management skills needed to deal effectively with their internal customers and team mates
• Excellent English Language skills – understanding, speaking, writing
• Strong written and verbal command of English
• Strong work ethic, going beyond what is asked for and applying own critical thinking
• Team player, high degree of flexibility and responsiveness, to changing inputs
• Strong customer service orientation

What Will Make You Successful

• Strong cross-functional collaboration skills
• Ability to manage workload with precision and accuracy in a very fast-paced environment
• Strong analytical and quantitative skills in excel or more advanced tools
• Excellent experience in creating Reports and Dashboards for analytic purposes
• Good communication skills – both written and oral
• Preferable CRM Experience

Who We Are

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

Looking to make an impact? Join us and make a difference.

Learn more about us by visiting zimmerbiomet.com

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