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Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

• Evaluates risks to the integrity of the service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services impacted).

• Seeks authority for those activities, reviews the effectiveness of change implementation, suggests improvement to organisational procedures governing change management.

• Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change.

• Ensures all changes to service assets and configuration items are recorded in the Configuration Management System.