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Northern Light Mercy Hospital

Department: Primary Care - Pediatric

Position is located: Mercy Medical Office Building

Work Type: Full Time

36 hours per week

Work Schedule: 7:30 AM to 5:00 PM

*Sign On Bonus for Eligible Candidates*

Summary:

The Ambulatory Certified Nurse Assistant works in collaboration with all members of the care team providing high quality compassionate care consistent with the Mission and Values. This is accomplished by being primarily responsible for ensuring efficient patient flow, working to actively enhance patient relationships and loyalty, pre-planning for patient visits, managing visit cycle time, office workflows, and patient access (phone, scheduling), assisting assigned provider and care team with rooming and patient care procedures, including electronic and written documentation, and coordinating patient activities that support managing the targeted population's health. Under the supervision of a Registered Nurse and according to defined policies and procedures, performs various service duties and technical tasks that are within the CNA scope of practice as defined by the Maine State Board of Nursing. Specific duties may vary by area of assignment. The CNA is assigned duties and responsibilities related to patient care in a team-based ambulatory practice environment. The incumbent performs duties and tasks in accordance with standards established for the job. The incumbent may have access to highly confidential patient, employee and/or hospital proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position and conducts all job responsibilities according to the Mission and Values.

Responsibilities:

• Identify necessary equipment and materials for patient visits
• Room patients in accordance with established guidelines
• Communicates pertinent patient medical information and findings in a timely manner to the patient and/or appropriate staff person in a respectful clear, concise manner
• Accurately performs office procedures (e.g. EKGs, specimen collection) under the supervision of the Registered Nurse
• Schedule patient appointments
• Documentation of patient encounters (including face to face, phone, and patient portal) into multiple systems, including EMR, to comply with organizational initiatives including: PCMH, Meaningful Use, and the Beacon ACO measures.
• Assist and/or chaperone patient procedures
• Manage provider paper documents as applicable
• Respond to patient phone calls in a timely manner
• Prepare patient health information via electronic records (pre-visit prep) for all scheduled appointments
• Ensures all consults and charts are prepared or scanned, downloaded, and communicated in preparation for patient contact
• With provider supervision, work in provider tasks, review and assist in other population health management functions
• Performs direct patient care services in accordance with clinical guidelines in a patient-centered manner.
• Ensure provider schedule meets the needs of patients (visit and non-visit)
• Ensures patients are roomed and ready for provider within 7 minutes of appointment time
• Participates in daily huddles and weekly team meetings to improve workflows and contribute to improving patient population outcomes.
• Ensure exam rooms are prepared for patient visits, including equipment operability, supply inventory, and utilizing standard infection control guides and stocking procedures
• Ensure patient care equipment operates in accordance with quality standards
• Assist with orientation and training of new staff members
• Maintain clinical/technical skills and knowledge through ongoing development and continuing education.
• Demonstrates age-specific competencies: communicate with each patient in a way that is appropriate to his or her particular age, capabilities or disabilities, temporary impairments, emotions, stresses, culture, and individual station
• Set up follow up letters and reminders for service
• All other duties as assigned
  

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

Credentials

• Required Certified Nursing Assistant

Education

• Required No Minimum RequirementMust obtain ABR-OE certification within 6 months

Working Conditions

• Lifting, moving and loading 20 to 30 pounds.
• Prolonged periods of sitting.
• Potential exposure to abusive and/or aggressive people.
• Potential exposure to diseases or infections.
• Potential exposure to noise levels being uncomfortable.
• Potential exposure to noxious odors.
• Potential exposure to very hot or cold temperatures.
• Work with computers, typing, reading or writing.