Centre of Excellence Executive - Part Time Glasgow, Scotland
Job description
Centre of Excellence Executive – Part Time 22.5 hours per week
Glasgow
As a Barclays Centre of Excellence Executive you’ll be the primary contact for the client, helping their investment, Wealth planning and day to day banking needs. They’ll handle a wide variety of inbound telephony calls & administration activities for WM&I clients covering every aspect of Barclays investment servicing and banking products. You’ll be responsible for developing the client relationship with Barclays through delivery of a professional service via telephony & digital channels.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
• Functioning closely with a range of internal stakeholders to deliver a high quality of service to WM&I clients
- Delivering an effortless service by using situational empathy on every client interaction and taking accountability for resolving client queries effectively
- Dealing with WM&I clients via telephone and digital channels, ensuring they receive the highest standard of service in all interactions
- Leading pro-actively with Operations, assisting functions and third parties to ensure delivery, resolve issues and mitigate errors
- Managing for the administration activities helping investment planning including onboarding and ongoing services across all client journeys
- Ensuring that clients are aware of every aspect of day-to-day banking including setting up payments and direct debits/standing orders, cash transfers and foreign exchange
- Maintaining high levels of accuracy to ensure all requests are completed correctly within arranged SLAs
- Delivering a bespoke service to clients through being a financial coach
• Excellent interactive, communication and diplomacy skills an exhibit and entrepreneurial spirit but also have a collegiate approach
- The ability to embrace a challenge and an evolving/changing environment
- Display a constructive approach with the ability to relate to and accommodate a diverse range of personalities
- The ability to exert positive influence on colleagues and contacts in order to secure positive outcomes for clients and the business
• Excellent command of English language both verbal and written is essential as you will be speaking with customers on a daily basis
- Having advanced digital knowledge will help you know this role and progress
- Computer literacy is essential especially with Microsoft Office packages
- Excellent planning and organisational skills are key as you will be managing your daily tasks and communication with customers
Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.
#LI-Hybrid #Management
