Central Ticket Officer Admin Clerk Winsford, North West England, England
Job description
Role type
Police Staff
Contract duration
Permanent
Contract type
Full Time
Department
Force Operations
Location
Force Headquarters, Winsford
Grade/scale
SC 4
£23,100 - £25,353
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
Hours per week
37
21/06/2023, 23:55
Job description
Act as the first point of contact to the public and internal/external stakeholders for all aspects of fixed penalty offences. Ensuring that the advice, and guidance provided is appropriate and in line with relevant legislation and force procedures.
Responsible for dealing with the end-to-end processes relating to traffic fixed penalty notices including offence adjudication, case management and dealing with the public’s expectations. Acting as decision maker for fixed speed camera offences, representing the Force in Court when required.
Provide support to the delivery of the National Driver Offender Retraining Courses in the Cheshire Force area.
Search and interrogate numerous police systems, reviewing all available information to make an informed decision.
Manage bookings/payments over the phone for drivers in respect of the National Offender Driver Schemes (NDORS) courses delivered by the Force. Identifying caller needs and providing advice/guidance for a diverse range of scenarios.
Requires the ability to prioritise tasks with conflicting demands/deadlines and demonstrate flexibility and openness to change.
Must have experience in experience of working in a public facing or customer service environment and using Microsoft packages including Word, Excel, Outlook and Edge
Ideally have experience in an administration role and working within procedural.
Must be able to work as part of a team.
Cheshire Constabulary is fully supportive of diversity, equality and inclusion and strives to employ a workforce which is representative of the community it serves.
Applications are welcomed from all underrepresented groups and support will be made available throughout the recruitment process for all applicants. Under-represented groups include:
- People of ethnic minority
- Individuals who identify as having a visible or invisible disability
- Gender in relation to female representation for PC entry routes
- Gender in relation to male representation for Staff entry routes
- Lesbian, Gay, Bisexual, Transgender + (LGBT+)
If you have any queries in relation to diversity, equality and inclusion or have a request for any additional support you may need, please email [email protected]
Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as incomplete pages will not be saved. As part of the application process, you may be asked to provide evidence of your Qualifications, proof of identity and address, so it is important to make sure you have this information to hand before you complete your application.
