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The CCTV Operator will develop and lead operational excellence and best practice; optimising our service and value offering to customers to achieve performance targets. You will bring innovation and leadership and ensure a high-performance culture within your remit. This is an active and visible role requiring strong leadership competence in addition to entrepreneurial ability. Client interaction is significant and excellent relationship management skills are required.

This is for a new public space that’s destined to completely revive the Paddington area, both above and below ground, with a mix of shops, cafes, restaurants and bars, and an inviting piazza. This striking structure will be visible across the London skyline, and will feature 360,000 square feet of spacious, light-filled office space with views across London and 78,000 square feet of retail space. Visitors to the rooftop restaurant can dine, relax and enjoy 270-degree panoramic vistas of Hyde Park, Westminster and the City.

Information:

• Position: CCTV Controller/Operator
• Location: London (W2)
• Pay Rate: £13.30 per hour
• Hours: Average 42 hours per week
• Shifts: 4 on 4 off – Days & Nights

Job Requirements:

• SIA CCTV Licence required
• SIA Licence (DS or SG) required
• Corporate CCTV security experience required
• Excellent PC skills and Microsoft knowledge required
• Experience of working in a demanding, high-pressure environment
• Excellent understanding of access control & CCTV systems
• Customer focused, with a strong knowledge of customer service skills
• Demonstrate a strong aptitude for multi-tasking
• Excellent written and verbal communication
• Self-motivated and able to work on own initiative
• Team player, who will support colleagues and provide ideas to improve service delivery
• Ability to think and act quickly in emergency incidents or under pressure

Job Requirements:

• Deliver and encourage outstanding customer service delivery
• Ensure that all security personnel always adhere to their duties and policies and procedures of the site, reporting any breach of these to the Control Supervisor
• To monitor the CCTV cameras within the Security Control Room
• Arrange for the collation and viewing of CCTV images in response to incident management, in line with the CCTV Code of Practice
• Prepare and maintain the Security Control Room equipment for operational use and the Security Control Room is kept tidy
• To monitor, operate and report all Security Control Room technologies (intruder alarms, access control systems, BMS, fire alarm system, lift intercoms, lift monitoring stations)
• To be conversant with all life safety systems and assist in responding to all emergencies promptly as illustrated in the Assignment Instructions
• Inspect equipment for failures and faults, reporting these in line with procedures
• Maintain accurate daily electronic occurrence log records (via the CIS HUB)
• Maintain the MyTag system, ensuring all assets are accounted for, all patrols are completed, and all compliance checks are completed - Reporting any discrepancies on the MyTAG system to your Control Supervisor
• Producing site access control passes
• Responsible for the administration of lost & found property
• Book on all members of the security team correctly at the start of each shift
• Report any issues or incidents to the Control Supervisor or Duty Security Manager
• Respond to all incidents in line with policies and procedures
• Ensure all incidents and issues are formally investigated and recorded
• Provide effective support during incidents and lead incident response in the Control Supervisor’s absence
• To cover for the Control Supervisor in any instance of absence

Benefits:

• Health care plan (HSF)
• Perk Box (HSF) – discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailed Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards

CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.

At CIS Security Ltd, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs.

Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.