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Job description

5 month fixed term contract until September 10th 2023

Do you have a passion for, and know how to help deliver exceptional customer service, and can help motivate teams to do the same? If you want a job that will excite and challenge you and offers you the opportunity to make a difference through your knowledge, ambition and hard work, then this might well be the role for you.

Following an award-winning year, where Brockhole-on-Windermere won ‘Best Large Tourist Attraction’, we are now looking to grow and diversify the service at our beautiful site, and we need a Cafes Team Leader to match demand and our own ambitions.

Do you want to:

• Work at one of the most exciting venues in the Lake District, at the heart of a World Heritage site, and still have most evenings off – no more 11pm finishes! (Outlets close around 5:30pm in high season and the café shuts at 4pm in winter - apart from private evening events)
• Give top quality customer service to a variety of clientele.
• Working across a range of outlets – from an award nominated restaurant and a very popular café to our fast-paced café outlets offering a variety of takeaway options.
• Work with a fantastic existing catering team.
• Help develop new ideas to grow the business across the site.
• Have the security of working for the Lake District National Park and enjoy all of the employment benefits entailed – competitive rates of pay, generous pension contributions and a friendly working environment.

If the answer is “Yes!” then please get in touch. It might be the best call you’ve ever made.

What’s it like to work here?
Our cafe outlets, Garden Shed and Lakeshore Cafe opened in the Summer of 2018 and have become very popular on site. The offerings of hot and cold drinks for takeaway along with ice-cream is very attractive for those walking around the grounds or in between the activities on offer. Garden Shed is also host to a BBQ for burgers/hotdogs etc. Lakeshore hosts the highly popular vintage fish and chip van.
The main Brockhole Cafe is extremely busy and popular with families, looking for hearty lunches and delicious cakes served quickly and with a smile so they can get back out into the grounds and activities. During the peak periods we have a quick turn around of tables and need a team leader who is confident in assisting the supervisors and managers on shift to make sure everything runs smoothly with nothing but the best customer service.
With the Lake District now a designated World Heritage Site, this is a fantastic opportunity to make a significant contribution to the main visitor centre for the Lake District National Park, currently visited by over 300,000 people per year.

Roles & Responsibilities
Reporting to the Brockhole Cafes Manager or their Deputy, you will be responsible for:

• Leading a café service team for one of the multiple café outlets at Brockhole.
• Consistent excellent customer service.
• Training, guiding and motivating your service team.
• Being aware of stock levels and reporting any wastage to your line manager.
• Maintaining high standards of cleanliness throughout the café outlets at all times.

About You

• You will have relevant experience in a front of house role.
• You can create a positive working atmosphere.
• You can remain calm in busy and stressful situations.
• You will have a pro-active driven attitude towards work and performance.
• You will have a real passion in delivering a high standard of customer service.
• You will be professional, approachable and work well as part of a team.
• Your communication skills will be excellent.
• You will be flexible and willing to adapt in a fast-changing environment.

Benefits

Working with us, you’ll enjoy:

• Generous Pension Scheme
• Free parking
• Paid time off so you can volunteer
• Subsidised healthcare scheme

Diversity and Inclusion
As an equal opportunity's employer, the Lake District National Park Authority is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. These groups are under-represented at the LDNPA, particularly at senior level.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Lake District National Park Authority.

Disability Confident Employer
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. By ‘minimum criteria’ we mean that you must provide evidence in your application which demonstrates that you meet the level of competence required under each of the essential criteria, as well as meeting any of the qualification, skills or experience defined as essential.

Contact:
If you wish to have an informal discussion or have any queries please contact Daniel Bradley, Food and Hospitality Operations and Development Manager on 01539440267. You can also send an email to [email protected]
Please note: There is no formal closing date for applications but recruitment will end when the post is filled, so if you are interested please apply as soon as possible.

How to apply:
To begin your application, and for a discussion about the roles, please contact Daniel Bradley, our Food & Hospitality Operations Manager, on telephone number 015394 40267 and/or you can email an up to date CV with a brief covering letter - stating how your experience matches the role profile, why you want the job, and why you want to work at Brockhole - to [email protected]

For further details about Brockhole please visit www.brockhole.co.uk and for The Gaddum please visit www.thegaddumrestaurant.co.uk

This is an open, rolling recruitment and the opportunity will close when a suitable candidate is appointed – please apply as soon as possible as an early start is desirable.