Catering Assistant Glasgow, Scotland
University of Glasgow
Full Time
Glasgow, Scotland
10.9 - 11.9 GBP HOURLY Today
Job description
Job Purpose
- As part of our catering and hospitality crew, you will cover all elements of the operation, both front of house customer service and presentation and delivery of our fantastic food offer.
- You will deliver an outstanding customer experience, ensuring compliance to our food safety policy and operating procedures as well as achieving sales and customer service targets.
- Working as part of the Catering team you will take responsibility for, and add value to, the efficient and profitable running of your operational area to achieve your personal, team and unit objectives.
- Being a key team player and demonstrating a passion and pride in what you do is essential.
As a full time role this post has a working pattern of 37.5 hours per week, but flexibility may be required by mutual agreement and there may be some weekend and public holiday working at peak periods.
Main Duties and Responsibilities
- To assist in the preparation and provision of all food and drinks being served and to ensure that this meets the required standards as laid down in our Food Safety Policy.
- Ensure thorough and up to date knowledge and understanding of menu and special offers in order to provide relevant information to our customers
- To ensure the hygiene, cleanliness and tidiness of the catering and café areas, whilst adhering to Health and Safety and Hygiene policies.
- Demonstrate a passion for customer service excellence and offer a personalised service experience that exceeds customer expectation.
- Responsible for cash handling and following agreed cash handling procedures.
- Liaise and communicate with customers and colleagues to ensure the smooth and efficient running of the department.
- To assist in the control of food and non-food items ensuring that the compliance of the department policies on storage and issuing of all stock procedures are always adhered to. This will include assisting with stocktaking.
Qualifications/Knowledge/Skills/Experience
Qualifications
Essential
A1 Ability to demonstrate the competencies to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
A2 Food Safety Level 1 (to be completed within first week) followed by Food Safety Level 2 (to be completed within first 3 months).
A1 Ability to demonstrate the competencies to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
A2 Food Safety Level 1 (to be completed within first week) followed by Food Safety Level 2 (to be completed within first 3 months).
Desirable
B1 Food Safety Level 2.
B2 Allergen Awareness.
B1 Food Safety Level 2.
B2 Allergen Awareness.
Skills
Essential
C1 Good working knowledge of Food Safety and Health and Safety Awareness.
C2 Ability to work well under pressure.
C3 Excellent communication and interpersonal skills.
C4 Adaptable and Flexible approach to work.
C5 Strong organisational and customer service skills.
C6 Team player who is committed and enthusiastic.
C1 Good working knowledge of Food Safety and Health and Safety Awareness.
C2 Ability to work well under pressure.
C3 Excellent communication and interpersonal skills.
C4 Adaptable and Flexible approach to work.
C5 Strong organisational and customer service skills.
C6 Team player who is committed and enthusiastic.
Experience
Essential
E1 Demonstratable previous experience of working in a customer facing environment.
E2 Experience of working independently and as part of a team.
E3 Previous experience of operating a till system.
E4 Basic computer skills and experience.
E1 Demonstratable previous experience of working in a customer facing environment.
E2 Experience of working independently and as part of a team.
E3 Previous experience of operating a till system.
E4 Basic computer skills and experience.
Terms and Conditions
Salary from £10.90 - £11.90 per hour (based on skills and experience).
Please note there are 6 posts available. All roles are full time (37.5 hours per week) and permanent/open-ended but flexibility may be required by mutual agreement, and there may be some weekend and public holiday working at peak periods.
UoG Commercial Ltd is a subsidiary company wholly owned by the University of Glasgow and provides catering services as part of the new extended campus at the University.
As our employees are integrally involved in generating and sharing in the business' success, including a share of the profits, we call ourselves ‘partners' rather than staff. We want our customers and partners to feel equally valued and appreciated because they are both important to our success. We recognise that the way we conduct ourselves reflects not just on the company, but on the University of Glasgow and so our values are at the heart of the way in which we behave. Put simply we ask our partners to:
Be friendly and positive
Treat everyone with respect
Take pride in everything they do
It is the University of Glasgow's mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.
We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity.
The University of Glasgow, charity number SC004401.
