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Catalogue Operations Executive

Content Supply and Distribution

6 months FTC, full-time

Office location: Leeds (hybrid)

Hiring range: £24,000 - £27,000

For more information please email [email protected]

Your work matters to millions.

Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution. When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people. Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The team

Catalogue Operations are responsible for sourcing and maintaining programme metadata in ITV’s core catalogue. This includes everything ITV produces, broadcasts, streams and distributes, ensuring programme data such as key talent or what each episode is about is available for onward use. As an ITV Catalogue Operations Executive, you will be responsible for ensuring that the data in the Catalogue is accurate and up-to-date, ready for it to be employed by all those internal and external teams and systems who consume and use the information. It's an exciting prospect to be at the heart of ITV and its content.

About the Role

• Maintain ITV’s Core Catalogue – sourcing and inputting content metadata relating to all ITV’s content, regardless of whether it is commissioned or acquired or how and where it will be used in the future. This includes but is not limited to:
  • Utilising internal documentation and complimentary products to systemise metadata into ITV’s core catalogue, ensuring that metadata is available for use by downstream users and processes in a timely and efficient manner.
  • Liasing with external customers and suppliers in order to source data for acquired programmes and systemising relevant data into ITV’s core catalogue
  • Sourcing any missing data from multiple sources, troubleshooting and proactively adjusting processes to reduce recurrence of missing data
  • Responding to queries relating to content metadata, completing and communicating changes to other business areas as required
  • Approving / creating Catalogue records and associated IDs as required by other business areas
• Ensuring good quality data is captured to agreed timelines, including specific responsibility for key business critical metadata for both linear and VOD platforms.
• Demonstrate a thorough understanding of ITV metadata processes and systems in order to provide sound advice to other departments and to provide a high quality service to downstream users of metadata.
• Demonstrate a clear understanding of metadata responsibilities across ITV and ensure that each business area understands its own responsibilities for creating good quality metadata at the correct stage in the content supply chain. This includes but is not limited to:
  • Providing support, guidance, troubleshooting and solutions to issues
  • Clarify and demystify procedures and responsibilities
  • Promote best-practice around metadata sourcing, curation and use
  • Assess and respond positively to changing business needs
• Build and maintain effective relationships with suppliers and customers, building a culture of cooperation and trust, promoting exchange of information in the most timely and efficient manner possible.
• Build and maintain effective relationships with a range of business areas including commissioning and acquired, legal and business affairs, production and other teams with Content Supply and Distribution to ensure awareness and compliance with ITV’s Metadata Governance requirements.
• Contribute to the ongoing development of ITVs metadata policies and systems as required.
• Attend and contribute to relevant business meetings as required to advise and update wider team on upcoming requirements

Skills you’ll need (minimum criteria)

• Excellent planning and organisational skills, with the ability to prioritise and manage own workloads
• Able to work independently and as part of a team
• Ability to build and maintain successful relationships across departments and with external customers
• Good standard of technical ability, will be required to use a range of internal products and systems as well as standard software such as excel
• Ability to proactively investigate, assess and resolve issues with little or no guidance
• Good standard of written English and strong attention to detail

Other things we’re looking for (key criteria)

• A good understanding of ITV’s overall strategy and a knowledge of metadata strategies within the wider media industry is desirable
• Experience of managing or using data in ITV’s metadata systems is desirable.
• Experience within a content management or data capture environment
• A resilient and agile disposition, able to adapt to changing business needs and requirements with a positive attitude.
• Commercial awareness with a good understanding of the media business and ideally an interest in TV and film

ITV is for everyone.

ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).

We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at [email protected].

* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.

Because those who make an impact deserve to be rewarded for it.

ITV offers some great rewards and benefits including

• Flexible working with a range of options
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

More about our benefits

Closing date: 16th May 2023