Casual Worker – Cloakroom Attendant London, England
Job description
ABOUT SOTHEBY'S
Established in 1744, Sotheby's is the world's premier destination for art and luxury. Synonymous with innovation, Sotheby's promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.
THE ROLE
The initial contact for clients and all members of the public. This role is expected to consistently deliver the highest standards of service, being able to answer all types of general client queries or connect clients to the correct department in a swift and efficient manner.
The Client Liaison should have a passionate approach with a desire exceed client needs and expectations whilst promoting a highly professional and positive image for Sotheby's. The responsibilities of this position include but are not limited to the following activities:
RESPONSIBILITIES
- Be the welcoming face of Sotheby's
- Greet clients and provide general information on all aspects of Sotheby's
- Tagging and safely storing items in the cloakroom on hangers or on shelves
- Deal with all enquiries and refer clients to relevant staff members
- Check weekly Luncheon lists (and liaise with Commissionaire)
- Follow procedures for lost items and complaints
- Keep the Front of House area immaculate at all times
- Follow the Grooming standards as provided
- Support the Client Services team for events and live auctions
IDEAL EXPERIENCE & COMPETENCIES
- A well-presented, articulate and highly organized person with a friendly, enthusiastic and welcoming disposition.
- Excellent interpersonal skills and a proven ability to communicate with both clients and members of staff are essential
- Have a flexible approach to work with the ability to multitask
- A pragmatic approach to problems, with excellent resourcefulness
- Ability to work both independently and to partner with colleagues
- Able to work evenings and weekend events when required
- Reliable and capable of working well as part of a busy highly pressured team
- Enthusiastic with an ability to think on your feet and remain clam under pressure
- Client service experience from hospitality industry is essential
- Experience with a luxury brand or gallery environment is desirable
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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
