Reference Number: CCT016

Hours: Casual

Hourly Rate: NMW/NLW

Closing Date: 12th June 2023

About the role

CVLife are looking for Casual Visitor Services Assistants to join the Visitor Services Team at The Coventry Transport Museum on a casual basis, to engage with visitors and help them gain a full appreciation and enjoyment of our collections and Coventry’s rich history.

As a Casual Visitor Services Assistant your role will be to help maintain a presence in the Museum and exhibitions, ensuring that they are a clean and safe environment for our visitors, as well as maintaining the safety and security of the collections.

We are looking for candidates who:

• Have a good understanding of the importance of customer service with experience within a customer service setting.
• Have strong communication skills – with a confident and friendly manner and able to adapt the communication style when needed.
• Possible experience of working in a retail environment.
• Candidates who are comfortable promoting retail promotions and maximising opportunities for donations to the museum.
• A positive and flexible ‘can do’ attitude.

There are various shifts available Mon – Fri and Weekends: 8-4, 9:45 – 5:15 There may be evening shifts if there are any events or functions at the Museum.

Come Join Our Team and apply today!

Job Description

Reporting to: Duty Manager

Scope

Culture Coventry Trust and Coventry Sports Foundation are operating as CV Life, so that the scope of this Job Description as a CV Life document extends to cover the employment of employment contracts held with either Culture Coventry Trust or Coventry Sports Foundation.

Overall purpose and objective of the role:

• To deliver an exceptional visitor experience that enables all visitors to our museums to easily access and engage with our collections, exhibitions, events and activities.
• To maintain a presence in the galleries and exhibitions to ensure clean and safe environment for our visitors and the safety and security of the collections.
• To actively promote Retail/ Café/ Donations at the museum as widely as possible so that sale and donations are maximised.

Main Duties of the Role

Clean, Safe & Secure Environment

• Contribute at all times to the general upkeep of the buildings by reporting significant items of concern to the Duty Manager and by suggesting improvements to, and work required around, the museums, galleries and exhibitions.
• Carry out cleaning work as directed by the Duty Manager, using appropriate and approved materials in the following areas:
• Buildings
• Interpretive displays
• Public toilets
• Collection items
• Operates equipment and uses chemicals only as directed by a competent person in agreement with Duty Manager.
• Seek to ensure the security of the buildings and the collection by means of:
  • Responding to any security alerts promptly. o Monitoring the movement of contractors, volunteers, students who are approved access to the premises.
  • Monitoring the movement of people, allowed access to secure areas of the premises, including contractors, hirers, volunteers, researchers and students. o Testing, setting and unsetting safety and alarm systems.
  • Locking and unlocking the museum premises.
  • Undertaking regular checks on fire and first aid equipment.
  • Carrying out a designated role in the event of an evacuation of the premises due to an emergency.
• Undertake regular checks of firefighting equipment i.e. fire extinguishers
• Under the direction of the Duty Manager, train and support employees, workers and volunteers to required standards.

• Ensure that the items in the exhibition are properly displayed, including the arrangement of security barriers, the provision and maintenance of appropriate signs and labels and operate audio visual and similar equipment as required.

Exhibitions and Collection Care

• Help researchers in the museum and be responsible for the security of objects when in use by researchers.
• Assist in the preparation, erection, dismantling, transfer, removal and changing of exhibits, and display items as required.
• Ensure that the items in the exhibition are properly displayed, including the arrangement of security barriers, the provision and maintenance of appropriate signs and labels and operate audio visual and similar equipment as required.

General Duties

• Patrolling galleries and exhibition spaces.
• Welcoming visitors to the museum.
• Directing visitors to other areas of the museum.
• Actively promoting all offers across CV life sites.
• Dealing with general enquiries.
• Working occasional evenings for late opening and events.
• Occasional cover on the Welcome desk – dealing with general enquiries, scanning pre-booked tickets, booking walk in tickets.

This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.

Responsibilities for all employees

• To embrace and lead by example on the Company’s key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently re-defined.
• To undertake all duties and fully comply with all of the Company’s general standards and those relating to the specific requirements of the role.
• To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts
• To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance.
• To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
• To interact positively with customers adopting a friendly and professional approach at all times.
• To support the Company’s commitment to providing a safe environment for children, young people ad vulnerable adults, ensuring awareness of the Company’s Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay.
• To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.
• To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.
• To co-operate with managers and colleagues to ensure environmental responsibilities are complied with.

Person Specification

Essential Personal Attributes

• Customer focused with the ability to identify customer audiences.
• Good communication skills both face-to-face and in writing.
• A team player with an approachable manner.
• Sensitive to the different cultural backgrounds of Coventry’s diverse communities.
• A flexible approach to work with people and the ability to respond to differing needs.
• Self-motivated with the ability to take the initiative.

Essential Knowledge and Experience

• A good level of understanding of industrial history, coupled with a recognition of Coventry’s place in that history.
• Demonstrable interest in the arts and heritage sector.
• Experience in delivering a proactive and high level of customer experience.
• Experience of cash handling and security procedures.

Essential Special Skills

• Good IT skills and proficiency in Microsoft office applications.

Special Circumstances

• Willingness to work evenings and weekends.

If you have any enquires, please contact our Human Resources Team by emailing [email protected]

Benefits

• Great development opportunities
• Work for an inclusive and culturally diverse organisation
• FREE health and fitness membership*
• FREE health and fitness membership for a family member or friend*
• FREE onsite parking (exclusions apply)
• FREE entry to some venues including The Transport Museum*

(*not applicable to casual workers)

People from Black, Asian and Ethnically Diverse backgrounds, disabled, deaf and neurodivergent people are under-represented in our workforce, so we particularly encourage applications from candidates in these groups.

When applying for this position, please ensure you confirm the Job Title and the Reference Number as stated on this Job Advert.