Casual Front Office Host- London Marriott Hotel Maida Vale London, England
Job description
Job Category Rooms & Guest Services Operations
Location London Marriott Hotel Maida Vale, Plaza Parade Maida Vale, London, England, United Kingdom VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Surrounded by legendary attractions, London Marriott Hotel Maida Vale is a stylish fixture on the North West London cityscape. Here, we celebrate our uniqueness. We celebrate the dreamers who make their own mark, and with good reason. We are effortlessly cool, situated just round the corner from the famous Abbey Road Studios, and our people are the heartbeat of our Hotel. Turn new experiences into lasting memories at London Marriott Hotel Maida Vale.
WHY WORK WITH US?
In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered:
- A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
- Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here
- World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent- award winning, experienced hospitality professionals
- Discounted room nights, meals,and spa access-because your well being means so much
- Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance
- Access to major high street discounts so you can treat your friends and family as required
EXPLORE OUR VERY BIG WORLD
We are looking for an ambitious, dedicated and service-oriented Front Office Supervisor to join the team at London Marriott Hotel Marble Arch. If you are passionate and looking to develop within an amazing brand and the world’s biggest travel company get in touch with us today! See where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you?
WHAT YOU'LL DO
Process guest check-ins, assigning rooms and activating room keys
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process check-outs and resolving any disputed charges
Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
WHAT WE'RE LOOKING FOR
A warm, people-oriented demeanour
A team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
The ability to stand, sit or walk for extended periods of time across a work shift
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
