Cash Management & Payments Associate United Kingdom
Lloyds Banking Group
Full Time
United Kingdom
10.56 - 12.04 GBP Today
Job description
End Date
Sunday 26 March 2023
Salary Range
£0 - £0Agile Working Options
Job Description Summary
This role is based in Channel Islands / Isle of Man.The Islands business is the fastest growing business in LBG so it’s a really great time to join and make a real difference.And with an employee benefits package you can tailor to suit your lifestyle a customer service role in Lloyds Bank International brings many exciting rewards...For starters, we'll give you a competitive package that comes with a bonus opportunity.
Job Description
As well as giving you the following benefits:
- Various share schemes
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
You’ll receive a Flex cash pot of 4%, which you can take as cash or spend on a wide range of options such as:
- Buying extra or selling holidays to suit from your 30 days leave (pro rata but including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
We also have a number of free health and well-being offerings as well as generous parental / adoption leave policies. So you can be sure we're investing in your future.
So, about the role...
Please note you need to be currently residing in either Jersey, Guernsey or the Isle of Man and/or hold a valid right to work permit for Jersey/Guernsey/IOM to apply.
There is an exciting opportunity to work within the LBCM Islands business, specifically within the Islands Commercial Team. This new role will be instrumental in supporting the delivery of our new Cash Management & Payments platform into Key Markets identified within the Islands Commercial business.
The successful candidate will assume responsibility for supporting prospects/clients to whom we offer Cash Management & Payment solutions. The primary objective of the role is to deliver an excellent client experience, whilst identifying opportunities which help to meet both the clients stated and unstated needs.
You will be supported and encouraged to become a technical expert in the Islands CM&P proposition, developing their knowledge of the complete product suite and will leverage their strong internal network to work collaboratively in bringing the whole bank to the client.
This role is an integral part of the Islands growth strategy, and will require a tenacity for developing new business opportunities, whilst also representing the Group in the wider professional community. The opportunity also requires you to take ownership for your own personal development and work with new and evolving digital technology to improve their own personal efficiency.
Other responsibilities of this role would include:
- Proactively manages and develops relationships with clients to ensure their needs are met, whilst also supporting senior colleagues in managing more sophisticated client relationships to drive growth in the business and boost market share.
- Identifies shortcomings in current compliance processes, systems and procedures; develops ad hoc solutions to immediate problems.
- Personally meets customer needs related to sector products and services.
- Develops personal capabilities using existing formal and informal training opportunities, while also mentoring and supporting others as required. You would also be encouraged to engage with a mentor for your own development and additional support.
- Takes ownership for the maintenance of excellent Customer Records Management (CRM) and demonstrates a dynamic approach to pipeline management and reporting of Management Information (MI).
- Supervises E2E lead development, from initial prospecting and developing an understanding of the client need, through to implementation and ultimately handing off to Servicing teams.
- Supports internal customers enabling senior colleagues to manage client relationships.
- Develops prescribed solutions and generates new opportunities by maintaining relationships with customers (Financial Institutions, Corporate Service Providers, Intermediaries, Trusts and high net worth individual customers etc.) and/or supervises an account management team working within established systems.
- Develops and maintains an excellent internal collaborator network with the relevant delivery teams in the wider Group, including regular interlock and sharing of best practice as detailed above.
What else will we provide?
From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.
We're also interested in hearing from candidates who wish to request agile working and/or part time hours. If you have any questions, please contact Thomas Young via to find out more.
Together we'll make it possible
We're really passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll do our best to accommodate them.
So if you enjoy helping people, and a new full time role with us appeals, then get in touch and apply today, we'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
