Casework Services Coordinator - Urgent Support Team (Homebased) Remote
Job description
Role: Casework Services Coordinator - Urgent Support Team
Location: Homebased with occasional travel as per organisational needs
Contract Type: Permanent
Hours: Full Time 35hrs per week between Monday to Friday 9am-5pm
Do you have experience in advisory, information, advocacy or guidance role supporting local communities?
Are you looking to take your career to the next level with one of the country’s largest charity?
We want to hear from you!
We have an exciting opportunity for a Casework Services Coordinator to be part of our Urgent Support Team ensuring that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way which provides a person-centred solution, based on immediate presenting needs and circumstances.
The Urgent Support Team is a newly formed Team within Casework Services, recognising that our beneficiaries sometimes need us to support them quickly; this dedicated Team will provide this service and launches at a time when the RBL are focussing on making the beneficiaries journey the best it possibly can be.
As a Casework Services Coordinator you will provide excellent customer service at every opportunity ensuring our Urgent Support Team are supported with administrative tasks to deliver an extraordinary and unique service to our beneficiaries when they need us.
You will work closely with Case Officers and the Casework Services Manager to meet the immediate needs of beneficiaries referred to the Urgent Support Team.
On day to day basis you will be responsible for providing administrative support to the casework of the Urgent Support Team, with direct contact with beneficiaries to ensure verification of service is obtained. This will include gathering, collating, and preparing required documentation from a beneficiary for grant giving and ensuring compliance with the organisations grants policy. You will also make appointments, external referrals, maintain diary management, which could include contact by telephone, emails, letters.
For more detailed information about the role, please see Vacancy Information Pack attached to our direct advert.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
Closing Date: 2nd July 2023
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.
