Job description
Position: Bilingual Assistant Case Manager
Department: Direct Services
Reports to: Family Case Manager
Program: Case Management
Revised: October 2022
FLSA Status: Non-Exempt
Position Summary
The Assistant Case Manager will provide practical, educational, and emotional assistance to Action Wellness’ clients affected by HIV/AIDS. The Assistant Case Manager will support the client’s ability to manage life and activities of daily living; to increase and/ or maintain quality of life, and stability.
The Assistant Case Manager will have internal contacts with the entire administrative staff and external contact with clients, community resources, and the community. This position has access to sensitive Action Wellness information and is expected to handle such information with integrity and professionalism. This position has regular contact with members of the community and is expected to represent Action Wellness in a professional manner.
The Assistant Case Manager will report directly to the Perinatal/ Family Case Manager and participate in department activities as necessary.
Essential Functions
Assist pregnant women and families infected/affected by HIV/AIDS.- Assess clients’ needs; develop, implement and monitor service care plans.
- Assistance with activities of daily living
- Assistance light housekeeping
- Assist with medication adherence and monitoring
- Instruct on Universal blood and body fluid precautions
- Offer emotional support and a consistent connection to services.
- Escort to medical appointments or other meetings, including, but not limited to, mental health visits and drug and alcohol visits, Social Security, Department of Public Welfare, and Department of Human Services
- Provide child care when appropriate
- Consult with Case Manager and others involved in clients' support network, reporting changes in status in a timely fashion.
- Obtain a minimum 325 units of service ( 1 unit=15 minutes) per month
Attend relevant workshops or join professional groups as necessary to maintain professional knowledge and licensure.- Adheres to Action Wellness’ security guidelines and ensures the appropriate handling of sensitive information.
- Attends relevant staff meetings to promote communication and execution of goals.
- Completes special projects specific to the function of the department or as needed for the department as directed by Supervisor.
- Other duties as assigned within the scope of position expectations.
Knowledge, Skills, and Abilities
Must be bilingual in English and Spanish.- Basic understanding of Action Wellness’ mission, vision, values, programs and services and business plan.
- Knowledge of basic client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of goals.
- Ability to maintain appropriate and professional judgment in regard to interactions with clients and staff.
- Ability to maintain a respectful, nonjudgmental, and compassionate manner with clients.
- Knowledge of community resources and benefits that impact and/or benefit the targeted client needs.
- Ability to perform and assist with activities of daily living for assigned clients.
- Ability to travel with assigned client in and around assigned geographic area using public transportation.
- Ability to effectively use standard office equipment.
- Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
- Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.
- Strong written and verbal communication skills and effectively communicate with individuals and groups.
- Ability to effectively interview and engage a client in appropriate programming.
- Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.
- Adheres to all Action Wellness and departmental policies and procedures.
- Attends all Action Wellness in-services as required.
Experience and Education
Minimum Experience: 2+ years experience providing direct services to a diverse population in a human service, health care, community or educational setting. Experience with maternal, pediatric, and family health issues and insurance/medical assistance procedures with economically disadvantaged are preferred.
Minimum Education: High School Diploma or equivalent.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About ActionAIDS
CEO: Kevin J. Burns
Revenue: $5 to $25 million (USD)
Size: 51 to 200 Employees
Type: Nonprofit Organization
Website: www.actionaids.org