caregiver Nottingham, England
Job description
Band 2
- Full time
- Part time
- Flexible working
Job overview
The role is important for the smooth running of this busy Paediatric Critical care area. Whilst working under the direction of the nurse in charge and supporting a multi-disciplinary team with receptionist duties, you will be expected to show initiative and communicate well, both in writing and verbally. The post holder does require computer literacy and full training to use the hospital systems will be given. The unit cares for very sick babies, children and young people and this may be stressful to some applicants.
Main duties of the job
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
A receptionist is required to complete the team. The post involves shift work working as part of a 7-day rota (which includes Bank Holidays) typically covering 8am – 10pm Mon-Fri and Sat & Sun.
We expect you to be caring, enthusiastic and well motivated. You’ll need to demonstrate effective written and verbal communication skills. You’ll also manage to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards.
Working for our organisation
To liaise with other Receptionists to ensure a continuity of service.
To meet and greet all visitors to the Paediatric Critical Care Unit personally or by phone in accordance with the Trust’s values, beliefs and behaviours.
To receive incoming telephone calls and relay messages appropriately. When taking laboratory results or messages to read them back to the caller to confirm accuracy and hand directly to nursing or medical staff.
To facilitate the access of patients and visitors to and from the Paediatric Critical Care unit using the security doors.
To ensure that visitors receive accurate directions to where their relatives are located on the ward.
Detailed job description and main responsibilities
Please see job description.
To make necessary arrangements for the admission, transfer and discharge of patients. To check that all documentation has been completed, both in medical records and on the Medway PAS system.
To keep all medical records in an orderly and presentable form, including correctly identifying all history sheets and investigation reports, and inserting them in the correct order. Keeping the notes trolley clean and free from dust.
To support families with access to food vouchers, car parking and access to the parents overnight stay unit.
To support the clinical team with the ordering of consumables and equipment through Integra system. To support the team with charity applications. To support the clinical team with the management of medical equipment.
Person specification
Training and Qualifications
Essential criteria
- 2 GCSE's including English at Grade C or above or equivalent
- RSA II Word Processing / Typing
- Evidence of personal development
Experience
Essential criteria
- Customer Care Experience
- Previous work in a healthcare setting
Communication & relationships
Essential criteria
- Excellent telephone skills
- Interpersonal skills
- Demonstrate ability to communicate at all levels
- Awareness of equality, diversity, privacy and dignity rights
Analytical and Judgement Skill
Essential criteria
- Able to demonstrate working as part of a team
- Able to use own initiative
Planning and organisation
Essential criteria
- Able to work under pressure
- Ability to prioritise own workload
- Able to cope with unpredictable workloads
Physical skills
Essential criteria
- Of good general health
- Good keyboard skills
- Able to lift heavy notes
- Good mobility
Other requirements
Essential criteria
- Be prepared to work full rotational shifts
- Abilityto cope with daily exposure to emotional situations
___________________________________________________________________________________
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.
Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
About NHS
CEO: Amanda Pritchard
Revenue: $5 to $25 million (USD)
Size: 10000+ Employees
Type: Government
Website: www.nhs.uk
Year Founded: 1946
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