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We are looking for a weekend Client Care Assistant, the role is:

Greeting Clients – welcome them on arrival with a smile.

Answering phone – within 3 rings with the correct greeting in an efficient and courteous manner.

Making / changing appointments using our bespoke business management system.

Registering new clients

Updating Client Details

Inputting results on client’s records

Taking payments

Printing invoices

Managing outstanding accounts and contacting clients for payment

Handling insurance claims

Giving advice to clients on basic animal care, Flea and Worming, diet, insurance, Healthcare Plan.

Converting clinical telephone queries to appointments.

Manage client’s minor complaints and escalating others to higher management

Handling Drugs and understanding rules surrounding repeat prescriptions.

To relay messages for clients / colleagues and to set realistic expectations as to when they will get a call back or response

Filing, Faxing, Copying and general administration.

Cashing up / Banking

Cleaning Reception, stocking up and cleaning consults rooms

Front of house stock ordering [Drugs, food, shop] and management?

Cleaning staff area [based on rota system with back of house]

Stock taking

Sending and responding to Emails

Communicating with other surgeries.

Attending training sessions

This list is not exhaustive, there may be other tasks from time to time.

16 hours - weekends only

07:40 - 16:00

12:10 - 20:30

Natural confident communicator

Empathetic – able to deal with upset clients

Excellent telephone skills

Computer literate

Cash handling skills

Good spoken / written English

Engaging manner with clients and staff

Attention to detail

Flexible

Efficient

Extroverted and outgoing

Presentable

Able to work under pressure

Client service industry experience

24 hour Enfield