Care Coordinator Gravesend, England
Job description
Its an exciting time to come and work with us as we are expanding our services to support primary care, working with GP practices and other partners across our health and care system
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes DGS stronger. If you share our values of caring for our diverse patients and have the skills and experience needed to undertake the role of a Care Coordinator, then we would love for you to join our caring and enthusiastic team.
The Care Coordinator will be part of the Primary Care Network. This will involve coordinating the work of healthcare professionals and non-clinical staff involved in the care of patients registered at GP practices within the wider PCN population. This particular role will be for Gravesend Central PCN and will be based within Pelham Surgery and Rochester Road.
Supporting the PCN with projects such as early cancer diagnoses, learning disability checks and administrative duties relating to patient care.
We are looking for candidates who are enthusiastic and adaptable to change, and have a good level of competence in use of I.T. in systems such as EMIS. Candidates should exhibit good organisational skills and ability to communicate effectively with a wide range of healthcare professionals and other stakeholders including patients, families and carers.
Main duties of the job
A key part of the role of a care coordinator role is in the care Homes MDT, supporting the PCN with projects such as early cancer diagnoses, learning disability checks and administrative duties relating to patient care. The role will also include improving the continuity of care by acting as a point of contact for residents, families and professionals who visit care homes.
1.To work closely and in partnership with the Social Prescribing Link Workers and Health and Wellbeing Coach(es)
2. To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice.
3. Working closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers.
About us
The Dartford, Gravesham and Swanley area is located in North Kent, only a 15 minute commute by train from London St Pancras, and our main GP Federation office is metres away from Ebbsfleet International Rail Station. The area is undergoing considerable housing, retail and leisure development including the Ebbsfleet Garden City Area. The area also boasts the Bluewater retail centre, and there are a good variety of high performing schools including state, grammar and independent schools. All practices in the area are members of the GP Federation and we work together to design and deliver clinically led and managerially enabled services.
Job description
Job responsibilities
The Care Coordinator will be part of the Primary Care Network (PCN) Multi-Disciplinary Team (MDT) who are responsible for managing the care of people registered with practices within the Dartford Central PCN.
Working closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed.
Key role requirements
Supporting the PCN with projects such as early cancer diagnoses, learning disability checks and administrative duties relating to patient care.
Support the PCN with any QOF related work eg. Patient data for smears, height, weight and diabetes.
To work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients.
To work closely and in partnership with the Social Prescribing Link Workers (SPLWs) and Health and Wellbeing Coach(es).
To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice.
To help people to manage their needs through answering queries, making and managing appointments.
To support the coordination and delivery of MDTs within the PCN
Key Duties & Responsibilities:
The Care Coordinator responsibilities include but are not limited to the following:
1. To work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients
2. To work closely and in partnership with the Social Prescribing Link Workers and Health and Wellbeing Coach(es)
3. To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice
4. To support the Clinical directors in the delivery of the DES specifications
5. To help people to manage their needs through answering queries, making, and managing appointments
6. To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services
7. To support the coordination and delivery of MDTs within the PCN
EDUCATION, LEARNING AND DEVELOPMENT:
It is the responsibility of the employee to comply with all organisational and statutory requirements (e.g. health and safety, infection control, equality and diversity, confidentiality, safeguarding adults and children, information governance).
1. Engages in annual appraisal, developing objectives to inform a Personal Development Plan, which may include 360-degree appraisal and use of patient feedback.
2. Supports the practice staff and responds to requests for advice and assistance.
3. Complete all mandatory and statutory training required by the role.
4. Takes responsibility for personal development, learning and performance and maintain education through attendance on any courses and/or study days necessary to ensure that professional development requirements are met.
5. Undertakes additional training where necessary to provide enhanced services and participate in training programmes implemented by the PCN/practices as part of this employment.
QUALITY
Under supervision and support of GPs in the practice, the post-holder will strive to maintain quality within the practices, and will:
1. Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and Quality Improvement
2. Alerts other team members to concerns about risk, quality, and safety
3. Participates in investigation of incidents and events as required
4. Identifies, applies, and disseminates research findings relating to own practice
5. Collects data for audit purposes and uses clinical audit to monitor quality in the service
6. Contributes to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
7. Works effectively with individuals in other agencies to meet patients needs
8. Effectively manages own time, workload, and resources
9. Meets timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding
Responsibilities underpinning the role
- To develop and facilitate a good working relationship with PCNs and other local providers of healthcare
- To plan and organise the post holders own workload, including audit and project work, and training sessions for members of the practice team and other partners are required
- To record personally generated information and maintain a database of information relating to the work done in the practice(s)
- To attend local, regional and national meetings of relevance
- All employees should understand that it is their personal responsibility to comply with all organisational and statutory requirements (e.g. health and safety, equal treatment and diversity, confidentiality and clinical governance)
Equal Opportunities
DGS Health is committed to an equal opportunities policy that affirms that all staff should be afforded equality of treatment and opportunity in employment irrespective of sexuality, marital status, race, religion/belief, ethnic origin, age or disability. All staff are required to observe this policy in their behaviour to fellow employees.
Confidentiality
All employees are required to observe the strictest confidence with regard to any patient/client information that they may have access to, or accidentally gain knowledge of, in the course of their duties.
All employees are required to observe the strictest confidence regarding any information relating to the work of the practice and its employees. You are required not to disclose any confidential information either during or after your employment with the practice, other than in accordance with the relevant professional codes.
Failure to comply with these regulations whilst in the employment of practice could result in action being taken.
Data Protection
All employees must adhere to the practice Policy on the Protection and use of Personal Information, which provides guidance on the use and disclosure of information. The practice also has a range of policies for the use of computer equipment and computer-generated information. These policies detail the employees legal obligations and include references to current legislation. Copies of the policy on the protection and use of personal information, and other information technology, can be found in the Employee Handbook.
Professional indemnity insurance
The Post holder may be required to take out their own Professional Indemnity Insurance and share the details of this indemnity with the DGS Health.
Health and safety
DGS Health expects all staff to have a commitment to promoting and maintaining a safe and healthy environment and be responsible for their own and others welfare.
Risk management
You will be responsible for adopting the risk management culture and ensuring that you identify and assess all risks to your systems, processes and environment and report such risks for inclusion within the practice risk register. You will also attend mandatory and statutory training, report all incidents/accidents, including near misses, and report unsafe occurrences as laid down within practice Incidents and Accidents Policy.
Training requirements
The Personalised Care Institute will set out what training is available and expected for Care Coordinators.
Other duties
There may be a requirement to undertake other duties as may reasonably be required to support the organisation and its member practices.
Personalised Care:
The applicant must have the ability to work within the framework of The Personalised Care Model as set out by the Personalised Care Institute 8.1:
The Model helps us to deliver this shift by bringing together six, evidence-based components or programmes, each of which is defined by a standard set of practices. These are:
Shared decision making
Personalised care and support planning
Enabling choice, including legal rights to choice
Social prescribing and community-based support
Supported self-management
Personal health budgets and integrated personal budgets
Person Specification
Qualifications
Essential
- ECDL or equivalent
- Diploma/ HNC level (or relevant experience)
- NVQ Level 3 Business Administration (or relevant experience)
- Ongoing internal and external training
- Commitment to personal development
Desirable
- Evidence of ongoing education/training to keep up to date with changes/ developments
Experience
Essential
- Minimum of 2 years experience of working with healthcare professionals
- Experience of supporting people, their families and carers in a related role
- Experience of collaborative working and building relationships across varied organisation skills
Desirable
- Previous experience in the NHS or social care or relevant field
- Experience of working within a patient facing role
Knowledge
Essential
- Knowledge/familiarity with medical terminology
- Knowledge of working in a multi-disciplinary setting
Desirable
- Familiarity with GP computer systems
Personal skills and attributes
Essential
- Good written and verbal communication skills.
- Organisational skills.
- Decision making skills.
- Calm and objective under pressure.
- Able to maintain and develop professional relationships.
- Able to work alone.
- Able to work in a team.
- Able to listen to others.
- Able to influence others.
- Able to identify when advice needs to be sought.
- Recognises personal limitations.
- Able to avoid overconfidence.
Desirable
- Familiarity with Microsoft Office packages.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Type: Part-time
Part-time hours: 22.5 per week
Salary: £23,949.00-£25,746.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Dartford: reliably commute or plan to relocate before starting work (required)
Experience:
- providing care: 1 year (preferred)
Work Location: One location
Application deadline: 20/01/2023
Reference ID: GC PCN Care Coordinator
