Care Coordinator / Administrator Peterborough, England
Job description
We are currently seeking to enhance our support team with a Care Coordination / Administration role which will be based in our head office in Peterborough.
This job role can be full or part-time between the hours of 9:00 am to 5:00 pm, Monday to Friday. In addition, this role will include being part of the on-call rotation which additional payment is made.
DUTIES AND RESPONSIBILITIES
To be responsible to the Registered Manager for the day-to-day service provision to the Service Users by producing detailed work schedules for the Care Workers and providing both written and verbal instructions/guidance to them.
To ensure that all area shifts are fully covered with sufficient staffing and that any shortages are highlighted to the relevant Manager in a timely and efficient manner.
To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication.
To maintain confidentiality at all times and carry out the Company’s Confidentiality Policy.
To assist the Registered Manager and Training Manager with basic administrative duties as required
To assist the Management Team in holding team meetings for Care Workers.
To produce reports as required by the Management Team.
To maintain accurate records.
HEALTH & SAFETY
To be familiar with the Company’s obligations under the Health and Safety at Work Act 1974 and the other Health and Safety Regulations detailed in the Company’s Health and Safety Policies.
At the direction of the Registered Manager - to carry out risk assessments under the Health and Safety requirements.
To keep the Registered Manager informed of the outcomes and issues that are identified concerning Health and Safety issues.
QUALITY CONTROL
To assist the Registered Manager in implementing the monitoring and quality control processes under the Company’s Quality Monitoring Policy.
To assist the Registered Manager in carrying out surveys, monitoring Staff performance, training and supervising Staff in Quality Control assessments.
To be familiar with and to implement the Company’s policies and procedures and all legislative and regulatory requirements relating to the activities of the Company.
To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication.
To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
GENERAL:
To carry out any other tasks required by the Registered Manager that are commensurate with the level of responsibility.
JOB SPECIFICATION:
Essential:
- Good literacy and numeracy skills
- Good presentation skills
- Willingness to learn
- Adaptability
- Computer literate
- Full driving licence
Desirable:
- Experience in rota management, ideally in health and social care
- Experience in administration within the Health and Social Care Sector
- Professional qualification in administration and/or training
Competencies:
- Dedication and commitment
- Effective team player
- Good communication skills and time management
- Sound understanding of good care principles
- Ability to cope under pressure
- Calm and patient
- Ability to deal with change or emergencies
- Ability to display empathy and understanding
- Flexible and reliable
SKILLS AND ATTRIBUTES
- Dedication and commitment
- Effective team player
- Good communication skills are written and verbal
- Good administrative skills
- Good planning and organisational skills – time management
- Sound understanding of the principles of good care
- Ability to cope under pressure
- Calm and patient
- Ability to cope with change
- Ability to empathise and be understanding
- Flexible and reliable
- People management skills
Job Types: Full-time, Part-time, Permanent, Temporary contract
Contract length: 24 months
Part-time hours: 8 per week
Salary: £24,008.74-£29,953.25 per year
Benefits:
- Company pension
- Flexitime
- Free parking
- Referral programme
- UK visa sponsorship
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Flexitime
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Commission pay
- Loyalty bonus
- Performance bonus
- Safety bonus
- Yearly bonus
Ability to commute/relocate:
- Peterborough: reliably commute or plan to relocate before starting work (required)
Experience:
- providing care: 1 year (preferred)
Work Location: In person
Reference ID: Wond2023CCA
Expected start date: 10/04/2023
