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Technical support specialist (Trust & Identity)
Salary: From £32,000 per annum negotiable depending on experience
Contract: Permanent
Location: Remote

Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We believe education and research improves lives, and technology improves education and research.

Our vision is for the UK to be a world leader in technology for education and research and our mission is to power and empower our members with the technology and data they need to succeed. We know that digital technology has the ability to transform the student experience. We have the experience, expertise and know-how to drive that transformation.

About the role:
You will be part of the growing Trust and Identity (T&I) services group, reporting to the T&I Technical Services Manager. The group operates five core services, including the Jisc certificate service, a consultancy service, and the UK access management federation.

The technical team are a small and high-skilled team within the Trust and Identity services team, we work to provide support via our email based service desk, consultancy is provided both remotely and face-to-face, as well as supporting underpinning infrastructure for T&I services and working closely with our development team to develop new services and improvements to existing services.

You will initially be expected to primarily support the UK access management federation and the Trust and Identity consultancy services.

Responsibilities will include:

• Provide high quality considered and timely technical support to members and users of Jisc Trust and Identity services such as the UK federation via our service desk
• Work under the supervision of Principal and Senior team roles to provide and deliver consultancy services, and document solutions delivered to customers
• Work to support routine requests to existing customers with documented solutions
• Technical liaison with third party service providers and internal Jisc teams

Key Skills and Experience:

• Demonstrable experience operating on an IT service desk
• Experience of system administration either Linux or Windows platforms
• Knowledge of XML or other mark-up and/or programming languages.
• Awareness of encryption and public key encryption

Please refer to the job description for full details.

Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!

Why work at Jisc:
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We celebrate diversity, embrace our differences and know that this is critical for our success. We work hard to make sure we’re inclusive and we are committed to furthering our culture of inclusion. So, if you are great at what you do and share our values, we want to hear from you.

At Jisc we believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.

We offer hybrid working and although the majority of our staff work from home, getting face to face is something we value and find time for when we can. If you prefer an office environment all our hubs are open and offer a great space to work.

Our benefits are great too. We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 28 days annual leave plus bank holidays and three closure days at Christmas
• A generous pension scheme with above average employer contributions
• A range of leave options, including parental leave, volunteer leave and even career breaks.
• A generous budget to attend conferences and in-person training
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment, plus your own Wellbeing allowance to spend on wellbeing for you
• Financial well-being support
• Discounts on big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans

Additional Flexible benefits include Holiday Buying, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech

Equality, diversity and inclusion
At Jisc, we strive to be best in practice and are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, neurodivergence, trans status, veteran status or gender identity.

Application process:
Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, the Jisc Talent team are so super efficient that you may hear from us a lot sooner, so please keep an eye out for our emails or calls! No doubt this has convinced you that Jisc is an amazing company to work for, so apply now so you don’t miss out. We advertised this role on 01/09/2023