Caravan Park Reception Supervisor Pitlochry, Scotland
Job description
Blair Castle Caravan Park is perched on the edge of the Cairngorm National Park, within Atholl Estates. Surrounded by some of the finest scenery in Highland Perthshire, the park is a popular holiday destination for many. Supported by the wider team, this key role is to lead, inspire and train the reception team to perform at consistently high standards. The team is responsible for encompassing the sales function from initial enquiries to the customer welcome experience and ongoing customer care. The Caravan Park is open every day from March to November and the woodland lodges are open every day throughout the year.
Main duties include:
- Ensure the team responds to all phone and email enquiries, answering in a fast, efficient and friendly manner.
- Ensure all customer bookings are processed accurately and effectively.
- Ensure the highest delivery of customer service for park guests, taking responsibility to ensure queries and questions directed to reception staff are dealt with swiftly and courteously.
- Implement and own the EPOS booking system, optimizing its potential to provide effective communication with customers, accurate sales analysis data and minimize administration time.
- Run reports from park EPOS systems and present them as required within Microsoft Excel
- Effectively deliver all promotion of sales through the website, PR and social media.
- In coordination with the estate’s retail manager, implement stock ordering for the reception shop, maintain optimum stock levels and achieve sales targets.
- Maintain reception as a tidy and impressive space that provides excellent first impressions for guests arriving at the park.
- Compile and maintain caravan and lodge information packs, making sure that a system is followed to check and update the packs throughout the year.
- Own the responsibility to update information boards around the park (inside and outside reception, shower blocks), ensuring all signage is tidy and brand compliant.
- Develop a comprehensive training reference guide for seasonal reception staff.
- Deliver induction and training for all park reception staff and be responsible for ensuring consistently excellent customer service and administrative competency.
- Deliver accurate daily cash/cheque/credit/debit card handling and reconciliations.
- In the absence of the Park Administrator, manage banking all monies.
- Promote all areas of the Atholl Estates tourism operation.
- Work in a flexible and collaborative manner in order that the park team achieve excellent standards of customer service and guests experience a fantastic holiday.
- Any other duty or role on Atholl Estates where your experience, skills and training are appropriate.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Pitlochry: reliably commute or plan to relocate before starting work (preferred)
Work Location: One location
Reference ID: Caravan Park Reception Supervisor
Expected start date: 13/03/2023
