Campus IT Support Senior Advisor Manchester, England
Job description
Information Systems and Digital Services is central to where we are going as a university and what sort of experience we offer to both our professional colleagues and our students. The work we do impacts significantly on both the personal and learning experience of those who study here. We are committed to developing and maintaining highly usable, fast, flexible and personalised Information Systems services that reflect the changing needs of our growing university.
About the role:
Campus IT Support is part of IT & Digital, providing customer facing support for the whole range of equipment you would expect from a world-class University. You will be part of a team of desktop support professionals who use standard diagnosis techniques to identify, prioritise and provide fixes for IT, AV and telephony issues.
About you:
You will be passionate about providing good customer services and have good, up to date knowledge about desktop computing technologies.
To be successful in this role you will:
- be able to diagnose IT & AV problems from conversations with users with a wide variety of technical understanding
- have the ability to prioritise your own workload and to handle a number of competing tasks to meet deadlines
- have strong interpersonal skills and be able to communicate with a variety of stakeholders.
- be able to effectively manage your time, while working on multiple projects with different deadlines.
If you would like to join our people and share our ambition, we would love to hear from you.
Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.
We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring and particularly encourage applications from groups which are underrepresented in the University workforce.
We recognise the benefits and importance of an environment that supports flexible working and are open to conversations about this, as well as any reasonable adjustments required throughout the application process.
