Call Handler Remote
Job description
THE BUSINESS
AAB is a tech-enabled business critical services group, providing services that help businesses at every stage of the lifecycle, helping them manage the critical elements that make businesses tick – their people and their finances.
AAB are focused on people. They believe in the resilience of the human spirit; that with bravery, hard work and perseverance, people can accomplish amazing things. AAB are human, passionate, bold, motivational, positive, empathetic, driven and straight-talking.
THE TEAM
At AAB we pride ourselves on providing everyone with an inspiring career opportunity. Our culture keeps the layers simple and the relationship personal. We know that our success is down to one thing, our people, and we make sure looking after our people is at the heart of everything we do.
Does AAB sound like a good fit for you? We currently have an opening for a SHSU Call Handler (out of hours, on call position) to join our growing Whistleblowing Service team. Your hours on call will be a minimum of 125.5 hours (Monday to Monday) every 4 weeks. During this time, you must be available to take calls and deal with any online reports that are received.
THE ROLE
Call Handler – out of hours, on call opportunity (evenings and weekends)
SeeHearSpeakUp (SHSU) is a whistleblowing service that we run for our clients. Employees of the firms we act for are able to report any concerns of potential or actual wrongdoing, 24 hours a day, 365 days a year, by phone. Web report or via e-mail, in the strictest of confidence
We are seeking a SHSU call handler to join our Whistleblowing Service team.
The team’s role is to provide a global external and independent whistleblowing service to our clients. In this role you will play a key part in responding to our client’s employee concerns of potential or actual wrongdoing and ensure that such concerns are effectively recorded, managed and monitored.
If you are a self-motivated, inquisitive and empathetic individual with good listening skills, this role will provide you with an excellent opportunity to utilise your existing skill set.
Purpose of the role/key responsibilities:
- Taking whistleblowing concerns from employees via various reporting channels in timely manner
- Writing highly accurate and concise reports
- Updating Case Management systems
- Where appropriate, maintaining contact with and providing feedback to individual whistleblowers and our clients
- Maintaining highly accurate records
- Assisting in the preparation and gathering of information/evidence
- Developing effective relationships with colleagues and client
Experience and skill set required for the role:
- Report writing skills
- Excellent communication skills
- Excellent organisational skills
- Good telephone manner
- Passionate about helping people
- Self-motivated
- Ability to remain calm and professional under pressure
- Ability to be proactive and demonstrate initiative
- Having an enquiring mind
- Attention to detail
This role may suit someone looking to supplement their income or for secondary employment.
You can find out more about what it is like to work at AAB directly from our people.
Read our Life at AAB blogto hear from people across our teams.
Job Types: Part-time, Permanent
Salary: £15,000.00 per year
Schedule:
- Monday to Friday
- Night shift
- Weekend availability
Work Location: Remote
