Call Handler 24 Hour Support

Call Handler 24 Hour Support Milton Keynes, England

South Central Ambulance Service NHS Foundation Trust
Full Time Milton Keynes, England 22816 - 24336 GBP ANNUAL Today
Job description

111 Call Handler / Call Centre

South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes.

As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs.

You will receive full training on NHS Pathways (a clinical assessment tool), you will assess the needs of the patient and implement any necessary action ranging from; dispatching an ambulance, making a referral to the clinical service or simply providing basic advice.

You will need to be able commit to full time training for 6 weeks. During this 6 week period you will need to have 100% attendance.

Roles and responsibilities of 111 call handler / call operator include:

  • Answer and respond to incoming 111 calls
  • Ensure Pathways is followed, and the correct advice and outcome is selected
  • Always maintain a calm and professional manner
To be successful in this role we require candidates to meet the following criteria:
  • Competent in the use of IT systems
  • Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role.
  • Customer service experience from a telephone or face to face role
  • Ability to multi-task and manage competing priorities
  • Good written and verbal communication skills
  • Ability to listen and record information accurately
Benefits for this role include:
  • Starting salary £21,730 pro rata + Unsocial hours payments (annual salary circa £25,000)
  • 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
  • Enrolment into the NHS pension scheme
  • Access to many discounts
  • Free onsite car parking
  • Employee assistance program
  • Rota basis
The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.
1. Application – online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
2. Assessment session – an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview – an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch [email protected]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Call Handler 24 Hour Support
South Central Ambulance Service NHS Foundation Trust

www.southcentralambulance.nhs.uk
Bicester, United Kingdom
Will Hancock
$100 to $500 million (USD)
1001 to 5000 Employees
Unknown
Healthcare Services & Hospitals
2006
Related Jobs

All Related Listed jobs

Male Cleaner
Third Space London 24900 GBP ANNUAL Today

Moorgate Station (2 minutes walk). Ability to work early shifts (6:00-15:00) and late shifts (15:00-12:00) 5 out of 7 days a week (including weekends); 40

Casual Sales Assistant - Sports Direct
Sports Direct Gateshead, England Today

To recommend, select and locate the correct merchandise for the customers needs. Ask open questions to find out customers needs.

Assistant Psychologist (CHPS)
East London NHS Foundation Trust Dunstable, England 22549 - 24882 GBP ANNUAL Today

Solid understanding of RESTful API design. Good understanding of git version control system. Strong working knowledge and experience with Spring & Spring MVC.

Tesco Colleague - Finchley Superstore
Tesco London, England Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.

Associate Director
Barclays Leeds, England 40648 - 53500 GBP ANNUAL Today

Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to