Call Centre Operative Remote
Job description
Job Description – Call centre representative
Who – Phoenix Motorcycle Training Ltd.
Website - www.phoenixmotorcycletraining.co.uk
Location – Home based via video phone communication, internet link required.
Reports to - Administration Manager
Vacancies - 1 full time , 1 part time
Hours – Tuesday to Saturday 8am -5pm - 1 Full time position (40 hours per week)
Mondays, Friday and Saturdays 8am - 5pm - 1 Part time position (24 hours per
week)
At Phoenix we pride ourselves on “gold star” customer services internally and externally, the ideal candidate will strive to meet these standards while being flexible in their communication methods both written and verbally.
You will be:
- A team player who can also work independently
- Able to work under pressure
- Able to prioritise tasks to ensure deadlines are met
- Able to communicate clearly verbally and in written form
- Pro active in your approach to building the business
- Flexible with helping to cover holidays /sickness
- Able to source the correct information and relay this back to customers.
- Able to spot mistakes or chances to improve and feed these back
Your duties will be :
- To answer and make a high volume of calls.
- To maintain a rapid response rate according to agreed standards.
- To log information on calls received and maintain detailed and accurate records.
- To help customers find the best route of training, and work with them to book suitable dates.
- To communicate, and liaise verbally and in writing, between multiple contacts internally and externally.
- To interpret and respond clearly and effectively to spoken or written requests.
- To establish and maintain effective working relationships and build rapport with co-workers, supervisors and the general public.
- To maintain punctuality, regular attendance, and personal appearance standards
- To adherence to relevant health & safety procedures.
You must have had experience working in a similar call centre environment.
Training initially may be in the afternoons and evenings for the first few weeks and will be conducted remotely.
IT equipment and phone systems will be provided, but you will require a suitable work area.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 24 per week
Salary: From £12.00 per hour
Benefits:
- Company events
- Company pension
- Work from home
Application question(s):
- You will need a keen interest in motorcycling, preferably a rider yourself, but this is not essential. Please tell us your motorcycle experience
Education:
- GCSE or equivalent (preferred)
Experience:
- Call Centre: 1 year (required)
- customer service: 1 year (required)
Licence/Certification:
- Motorcycle licence or CBT certificate (preferred)
Work Location: Remote
Application deadline: 10/05/2023
Expected start date: 22/05/2023
