Call Centre Agent (MONDAY TO FRIDAY -- NO WEEKENDS) - 12140 Glasgow, Scotland
Job description
Are you looking for an exciting new opportunity?
Are you up for a new challenge to sharpen or develop new skills?
Are you passionate in helping others?
If this sounds like you - we are looking to add to our Supportive and Growing family at Bill Gosling Outsourcing
Full Time Opportunities
£10.75 per hour ( £20,9620.50 to £22,360 per annum based on 37.5 to 40 hours/week)
Shifts: Monday to Friday - 8am to 5pm or 8:30am to 5:30pm
Onsite for orientation and initial training, with the opportunity to Work from Home
Located in Glasgow City Centre (5 min. from Central Station)
Our AMAZING Bill Gosling Outsourcing WORK CULTURE:
- Increasing holiday entitlement (28 to 33 days / year)
- “Birthday” paid time off
- Auto Enrolment Pension programme from day 1 (subject to eligibility)
- Opportunity to gain NVQ (National Vocational Qualification) and/or SVQ (Scottish Vocational Qualification)
- Annual prize giveaways (inclusive of all expense paid trip)
- FREE Employee Assistance Programme and Wellbeing Platform - confidential counselling and wellbeing support service available to all employees, their partner/spouse and dependent children over 16 still living at home and hours of wellbeing content related to sleep, mental health, fitness and nutrition among other topics
- Well Being committee
- Supportive environment
- Work-Life balance
- Opportunity to win incentives
- Healthy Working Lives – GOLD AWARD recipient
- Ongoing support of local charities – opportunities to get involved in volunteering and fund raising
- Opportunities for career progression - Majority of our Production Leadership team started as an agent
- Employee referral programme - Refer a friend / family and earn extra money
- Casual dress code
- Plus ----- All the coffee/tea you can handle (in office only)
WHAT YOU WILL DO
- Inbound / Outbound communications with customers through telephone / e-mail / chat / SMS / web-site
- Provide 1st class customer service to help our customers resolve their accounts and offer additional support
- Understand the clients products and services to help find the best solutions for the customer
- Update customer files with appropriate information in the multiple databases available, as required
CHECK US OUT FOR YOURSELF:
Instagram: @bgocareers
Facebook: @BillGoslingOutsourcingUK
LinkedIn: @BillGoslingOutsourcing
Website – https://www.billgosling.com/careers
If you want to JOIN OUR AMAZING FAMILY, please click the apply button and one of our lovely Branch Recruiters will reach out to you within the next couple of days.
Job Types: Full-time, Permanent
Salary: From £10.75 per hour
Benefits:
- Company events
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Glasgow
