Call Centre Agent Newcastle upon Tyne, England
Job description
Job Title: Call Centre Agent
Location: Newcastle
Job Type: Full-time, Permanent
We are looking for enthusiastic and driven individuals to join our call centre team in Belfast! As a Call Centre Agent, you will be responsible for handling customer inquiries, providing information about our products and services, and resolving customer issues.
No prior experience is required, as we provide comprehensive training to all new employees. We value a positive attitude and excellent communication skills above all else.
In addition to a competitive salary, we offer regular company trips and meals, as well as a fun and inclusive working environment. We believe in investing in our employees and fostering a culture of growth and development.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat
- Provide information about our products and services
- Resolve customer issues and complaints
- Escalate complex issues to senior team members as needed
- Maintain accurate records of customer interactions
Qualifications:
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills
- Positive attitude and willingness to learn
- Ability to work well in a team environment
If you are looking for a challenging and rewarding career in a dynamic and growing company, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Salary: £23,696.00-£24,696.00 per year
Benefits:
- On-site gym
- On-site parking
- Unlimited paid holidays
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)
Work Location: In person
