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Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation. The completions of the responsibilities listed are handled via direct patient contact in a clinical setting with high volume of daily patients.

MINIMUM QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School diploma or equivalent.

PREFERRED QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Completion of Medical terminology class.

EXPERIENCE:

1. Minimum typing speed of 25 words per minute.

2. Experience in a medical office setting.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Checks in and Checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient’s needs.

2. Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.

3. Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic

4. Seeks positive solutions to the challenges of working in a high stress environment through respectful communication and active problem solving along with processing a high volume of patients in multiple clinical areas

5. Assures upon check out all follow up appointments & testing are coordinated with the patient

6. Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment

7. Identifies and communicates need for scheduling modifications and development

8. Communicate perceived problem/issues to Supervisor or Manager

9. Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.

10. Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.

11. Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.

12. Responsible for collecting all time of service payments and copayments for patients in the check-in or check-out process.

13. Upon end of day, responsible for reconciling cash drawer and all contents. Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager.

14. Responsible for collecting all signatures on waivers for managed care at the point of check in

15. Responsible for patient satisfaction and using AIDET in all interactions with patient and fellow staff

16. Participates in on-going education activities to develop, maintain and enhance professional expertise as monitored by supervision.

17. Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in

18. Meets productivity standards set by leadership

19. Responds to all patient communication in a timely manner

20. Adheres to the established Performance Expectations for WVUH Employees in the area of People, Service, Performance Improvement, and Shared Values and Culture

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit for extended periods of time.

2. Hearing (aid permitted)-must be able to function without use of lip reading.

3. Visual acuity (corrected)- keen for both distant and near objects/individuals (i.e. ability to read small print)

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Working closely with others

2. Normal office setting with electrical equipment (i.e. telephone, personal computer, copier, fax machines, etc.)

3. Computer Software/Systems include but are not limited to: Microsoft Office Profession Suite (Outlook, Word, Excel, Access) Internet Explorer, EPIC, & HPF

4. This position may cover multiple clinic locations, some travel may be required.

SKILLS & ABILILTIES:

1. Strong EPIC skills, including Cadence, Referrals and Prelude preferred

2. Knowledge and understanding of medical terminology preferred

3. Knowledge of third party payors and insurance preferred

4. Requires critical thinking skills, analytical skills

5. Ability to work under minimal supervision

6. Requires strong communication, customer services, interpersonal skills and telephone etiquette

7. Must be able to take appropriate action in a stressful environment

8. Able to react effectively and calmly in emergencies

9. Motivation and drive for continuous development of self

10. Cooperatively interacts with the health care team to support and contribute to the shared group goals

11. Able to maintain patient/customer confidentiality

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

550 WVUH Scheduling Call Center

Address:

3040 University Ave

Morgantown

West Virginia